Overview
Serve as a critical liaison between customers, field service teams, and product development to optimize and enhance the Helios Platform core product and its dependent downstream applications.
What you'll do
- Work collaboratively with cross-functional teams to develop and implement design changes.
- Conduct tests and simulations to validate design modifications and ensure they meet performance and quality standards.
- Evaluate customer feedback and integrate insights into product enhancements.
- Lead root cause analysis for product failures and develop corrective action plans.
- Communicate ideas effectively to stakeholders at all levels.
- Collaborate with development teams to meet industry requirements.
- Deliver on short-term needs that align with long-term strategic visions.
- Analyze product performance data to identify areas for improvement.
What you'll need
- Knowledge of business analysis and the set of tasks, techniques and tools required to identify business needs; ability to recommend solutions that deliver value to stakeholders.
- Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
- Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
- Knowledge of and experience with the business aspects and operation of a software product; ability to manage install base, current uses, future plans, and product vision.
- Knowledge of UAT activities, tasks, tools and techniques; ability to design, implement and evaluate acceptance tests for end-users.
Nice to have
- Background in construction operations with hands-on experience using Caterpillar technologies.
- Extensive experience with Cat Grade technologies, including machine control, site positioning, and customer deployment.
- Strong knowledge of Caterpillar payload applications, including onboard weighing systems.
- Strong listening skills to identify new products and features from customer feedback.
- Experience in the development of web solutions or machine performance and control systems.
- Self-motivated, results-driven individual with technical expertise.
- Experience working with cross-functional teams including engineering, sales, and field support.
- Strong analytical skills with the ability to translate operational insights into actionable product improvements.
- Explains products and services with little or no use of technical jargon or advanced vocabulary.
- Perceives lack of audience comprehension; further simplifies explanation when needed.
- Performs at least 2-3 concurrent activities without reducing productivity.
- Makes sound recommendations when faced with complex and contradictory alternatives.
- Facilitate design reviews and walkthroughs.
- Analyzes benefits and drawbacks of specific proposals.
Details
- Location: Bangalore, Karnataka.
- Works onsite five days a week.
- Relocation is available for this position.
- Posting dates: October 15, 2026 - October 22, 2026.
Read the full description and apply on the company’s own careers page.