Lead Business Process Analyst

Overview

Lead business process analysis and platform strategy across the enterprise case management and workflow platform ecosystem, serving as the primary liaison between business stakeholders, product owners, architects and delivery teams.

What you'll do

• Lead end-to-end business process analysis initiatives across ITSM, ITOM, ITAM, CSM, HRSD, FSM, SPM and custom applications.
• Partner with executive stakeholders, process owners and business leaders to define strategic roadmaps and transformation initiatives.
• Facilitate workshops to identify business challenges, opportunities, process gaps and optimization strategies.
• Define current-state and future-state processes, operating models and business capability maps.
• Translate business objectives into scalable platform solutions and actionable requirements.
• Establish and maintain process governance, standards and best practices across platform implementations.
• Lead requirement elicitation, prioritization, documentation and validation activities.
• Collaborate with platform architects, product owners, developers and QA teams to ensure successful solution delivery.
• Evaluate and challenge existing business processes to drive standardization, automation and operational efficiency.
• Conduct impact assessments, process maturity evaluations and business value realization reviews.
• Drive organizational change management, stakeholder engagement, training strategies and adoption planning.
• Mentor Senior Business Process Analysts and Business Analysts while promoting best practices across the team.
• Support portfolio planning, business case development and executive presentations.
• Establish KPIs and metrics to measure process effectiveness, platform adoption and business outcomes.
• Provide leadership during large-scale transformation programs and enterprise platform deployments.

What you'll need

• Bachelor's degree in Business Administration, Information Systems, Engineering or a related field.
• 10 or more years of overall business analysis and process transformation experience.
• 5 or more years of hands-on experience working within a case management and workflow platform ecosystem.
• Extensive experience leading requirements gathering and business process workshops.
• Strong knowledge of platform modules such as ITSM, ITAM, CSM, HRSD, SPM, FSM and integrations.
• Proven experience leading large enterprise digital transformation initiatives.
• Strong understanding of Agile, Scrum, SAFe and Waterfall delivery methodologies.
• Experience collaborating with executives, directors, product owners, architects and technical teams.
• Demonstrated ability to influence stakeholders and drive consensus across complex organizations.
• Experience defining process governance models and business operating procedures.
• Excellent analytical, presentation, communication and stakeholder management skills.

Nice to have

• Certified System Administrator level platform certification.
• Certified Implementation Specialist certification or certifications relevant to the platform.
• Certified Business Analysis Professional (CBAP).
• Lean Six Sigma Green Belt or Black Belt.
• SAFe Agilist or other Agile certifications.
• Experience with enterprise-scale platform transformation programs.
• Experience in global organizations supporting multiple business functions and regions.

Details

• Location: Bangalore, Karnataka, India.
• Lead-level individual contributor, often operating at the same level as a Product Owner or Solution Architect.