Lead Data Center NOC Engineer

Overview

Lead Level 2 Data Center NOC Engineer providing technical leadership and operational ownership for modular, edge, and distributed data center environments.

What you'll do

• Act as senior technical lead on shift for L1 NOC technicians.
• Serve as primary escalation point for incidents until resolution or handoff to L3.
• Lead shift handovers, prioritization, and operational decision-making.
• Serve as Incident Commander for medium to high-severity incidents and run the incident lifecycle.
• Drive root cause analysis (RCA) and corrective actions for recurring issues.
• Monitor and troubleshoot physical infrastructure (e.g., UPS, PDUs, generators, CRAC/CRAH) and coordinate maintenance.
• Troubleshoot networking at L2/L3 and validate fiber/copper connectivity and redundancy paths.

What you'll need

• 7+ years experience in NOC, data center, or infrastructure operations.
• Demonstrated experience leading incidents or technical shifts.
• Strong hands-on experience with DCIM/BMS platforms listed in the posting.
• Advanced L2/L3 networking troubleshooting experience.
• Solid understanding of power, cooling, and monitoring systems.
• Ability to interpret electrical one-lines and network diagrams.
• Comfortable with shift work and on-call rotations.

Details

• Remote in the U.S.; the Greater Seattle Area is strongly preferred.