Lead Engineer - CMBD, Discovery & Intergration

Overview

Lead the technical direction of the ServiceNow CMDB, covering Discovery, Service Mapping, CSDM and integrations, to deliver a trusted, consolidated source of configuration data.

What you'll do

• Act as the technical authority for CI classes, attributes, and relationships.
• Optimize IRE rules and reconciliation precedence.
• Maintain a single, reconciled source of truth.
• Use CMDB Health, the 360-degree CMDB view, and the Data Manager tool to improve data quality continuously.
• Build, provide, and resolve issues in asset identification and service visualization for on-premises and cloud environments, adjusting schedules, MID Servers, credentials, ranges, and patterns to improve coverage, precision, and dependability of application-to-infrastructure connections.
• Define and socialize modeling patterns across Business Applications, Application and Business Services, Technical Services and Service Offerings; remediate legacy models and embed consistent, standards-based onboarding.
• Engineer robust Service Graph and IntegrationHub ETL integrations for cloud, endpoint, security and network sources; normalize and reconcile data across APIs, transforms and IRE with clear monitoring, exception handling and data-quality controls.
• Set technical standards, challenge unnecessary customization, review solution designs and provide hands-on guidance to implementation teams.
• Partner with platform, cyber, cloud, infrastructure, network, architecture and application collaborators to align builds, resolve issues at speed and increase business value from configuration data.
• Use scripting, Flow Designer and ATF to automate quality checks, lifecycle controls and regression testing; drive an experimentation approach to simplify, standardize and scale.

What you'll need

• Bachelor's degree in Computer Science, Information Technology, Engineering or equivalent experience.
• 8–12+ years of technology experience.
• 5+ years of hands-on ServiceNow CMDB / ITOM delivery.
• 2+ years in a technical lead capacity.
• Experience delivering at least two major enterprise CMDB implementations or transformations, with strong hands-on experience in automated resource identification and service topology documentation.
• Practical enterprise CSDM implementation experience, with expertise in CI class models, IRE, identification and reconciliation, and ITIL 4 configuration management practices.
• Significant hands-on experience configuring and administering CMDB, Discovery, MID Servers, patterns, Service Graph Connectors and CMDB Health, with working-to-advanced knowledge of CMDB 360 and Data Manager.
• Demonstrated ability to integrate multiple authoritative data sources through IntegrationHub ETL, REST/SOAP APIs and transform maps, including AWS and/or Azure environments.
• Proficiency in ServiceNow scripting and automation, encompassing JavaScript, developing with Flow Designer features and Business Rules, plus platform governance with update sets, Automated Test Framework (ATF) and release management.
• Experience leading technical delivery, mentoring engineers and handling third-party or outsourced service provider resources.
• Strong analytical and root-cause skills in fixing issues within large enterprise environments, with the ability to explain technical issues clearly to technical and non-technical collaborators.

Nice to have

• Relevant ServiceNow certifications in system administration, CMDB, Discovery or Service Mapping; ITIL 4 Foundation or above.
• Experience in the biopharmaceutical or life sciences industry, or another regulated environment, including GxP.
• Experience with ServiceNow Predictive Intelligence.
• Experience with security exposure and vulnerability management tooling.
• Experience working across cultures and time zones, including a Global Technology Centre operating model.
• Experience with software development lifecycle (SDLC), Agile and Scrum methodologies.

Details

• Location: Chennai, India.
• Work mode: in-person, a minimum of three days per week from the office.
• Closing date: 13-Nov-2026.