Specialist II, IT Project/Product Management

Overview

Supports the governance, operation and continual improvement of enterprise Configuration Management practice and ServiceNow CMDB, working with Service Owners, Application Owners, CI Owners, IT Operations, Infrastructure, Enterprise Architecture, Asset Management, Cybersecurity and project delivery teams.

What you'll do

• Support and continuously improve Configuration Management governance, standards, processes, and controls across the organization.
• Drive CMDB data quality by identifying, prioritizing, and coordinating remediation of data accuracy, ownership, and compliance issues.
• Facilitate governance reviews, manage exceptions, and promote accountability among CI Owners, Service Owners, and technology teams.
• Support ServiceNow CSDM adoption, service modeling, and relationship mapping to enhance service visibility and operational effectiveness.
• Ensure effective integration and utilization of CMDB data across Incident, Problem, Change, Asset, Event, and Service Portfolio Management processes.
• Coordinate with cross-functional stakeholders to resolve configuration, ownership, lifecycle, and service-impact gaps.
• Support audit, risk, and compliance activities by maintaining accurate documentation, evidence, and remediation tracking.
• Develop and deliver dashboards, reports, and insights to monitor CMDB health, data quality, and governance performance.
• Drive continual improvement through process optimization, stakeholder enablement, training, knowledge management, and adoption initiatives.

What you'll need

• 8+ years of overall IT experience, including 5+ years in Configuration Management, CMDB Governance, ITSM, IT Operations, Asset Management, or Enterprise Service Management.
• Proven experience supporting CMDB governance, data quality improvement, remediation, and service modeling initiatives.
• Hands-on experience with ServiceNow CMDB, CMDB Health, and Common Service Data Model (CSDM).
• Strong understanding of Configuration Management principles, CI lifecycle management, ownership, relationships, and data governance.
• Experience working in global, cross-functional environments and collaborating with diverse technology stakeholders.
• Knowledge of Incident, Major Incident, Problem, Change, Asset, Event, and Service Portfolio Management processes.
• Ability to analyze data, assess risks, drive remediation activities, and support governance, audit, and compliance requirements.
• Excellent communication, documentation, facilitation, and stakeholder management skills, with the ability to translate business requirements into actionable outcomes.

Nice to have

• ServiceNow certifications, and experience in complex enterprise environments.
• Relevant certifications such as ITIL 4 Foundation (or higher), ServiceNow CMDB, ITSM, ITOM or CSDM.
• Proven track record of driving business transformation and process improvements.
• Strong expertise in enterprise technologies and industry best practices.
• Ability to influence stakeholders and deliver results in global environments.

Details

• Location: Chennai, India (onsite role).