Lead, Enterprise Learning Operations & Product Readiness

Overview

Lead Enterprise Learning Operations and Product Readiness at Zafin, owning the learning operating rhythm, LMS governance, product learning deployment, onboarding readiness, stakeholder coordination and learning adoption reporting for a fast-scaling, AI-enabled banking technology organization.

What you'll do

• Own the day-to-day operating rhythm of the Enterprise Learning function, including calendars, trackers, dashboards, action logs, stakeholder follow-ups and monthly reporting.
• Ensure learning initiatives move from idea to execution with clear owners, timelines and measurable outcomes.
• Manage the LMS and Learning Hub as active business platforms, including learning paths, modules, user journeys, completion tracking, reports and content hygiene.
• Work closely with Product, Customer Enablement, Technology and SMEs to convert Zafin product knowledge into structured learning journeys.
• Support capability maps, product learning modules, release-linked learning, role-based readiness paths and deployment learning assets.
• Strengthen onboarding and role-based learning for new joiners across India and global teams, including early readiness milestones.
• Build and manage a repeatable learning deployment framework for product releases and capability updates.
• Support the adoption and continuous improvement of Zafin's learning GPT / AI-enabled learning tools, tracking usage, identifying gaps and curating content.
• Track adoption, readiness, usage, feedback, time-to-productivity indicators, role-based learning progress and business impact measures, and prepare concise monthly updates for leadership.
• Act as the execution bridge between Learning, Product, CE, Tech, HR and business teams, driving alignment, capturing requirements and following up on SME inputs.

What you'll need

• 8–10+ years of experience in learning operations, enterprise learning, SaaS enablement, product training operations, customer enablement or program management within a technology, fintech, SaaS, consulting or product organization.
• Strong learning operations and program management capability.
• Hands-on LMS experience and comfort with learning technologies.
• Ability to manage dashboards, trackers, reports and governance routines.
• Experience working with SMEs, Product, Technology or Customer Enablement teams.
• Strong written and oral communication and content structuring ability.
• Ability to translate business priorities into practical learning plans.
• Strong follow-through, ownership and attention to detail.
• Comfort with AI-enabled learning tools and digital adoption platforms.
• Ability to work in a lean team with limited supervision.

Nice to have

• Ability to apply AI and agentic workflows to Learning by partnering with Product, Technology and business SMEs to build practical learning agents, knowledge assistants and just-in-time performance support tools.
• Experience in SaaS, fintech, banking technology or enterprise software.
• Exposure to agile learning programs, product enablement, capability building or change adoption initiatives.
• Experience building role-based learning journeys.
• Experience supporting onboarding for mid-senior or specialist talent.
• Familiarity with AI tools for knowledge management, content creation or learning support.
• Exposure to AI-enabled learning platforms, GPT-based knowledge tools, learning copilots or enterprise knowledge assistants.
• B.Tech with MBA, with prior experience in Big 4 / consulting or enterprise technology environments.

Details

• Location: Trivandrum, India.
• Function: Enterprise Operations – Learning.