Associate Director - Insurance Operations

Overview

Associate Director of Insurance Operations in Marsh Risk's Operations team, based in Mumbai, leading operational strategy, people development and change management across insurance operations.

What you'll do

• Collaborate with senior leadership to develop and implement strategic initiatives that enhance operational efficiency and effectiveness across insurance processes.
• Support the transformation of operations to meet evolving market demands and client expectations, contributing to Marsh's position as a thought leader in the insurance industry.
• Share insights and best practices through internal and external forums.
• Facilitate discussions on emerging trends, innovative solutions, and the future of insurance operations.
• Work closely with key stakeholders across business units to identify development needs and create tailored training programs that empower teams and enhance performance.
• Build and maintain strong relationships with global leadership to foster trust and facilitate seamless communication.
• Oversee the implementation of processes that optimize information exchange among internal teams, clients, and strategic partners.
• Serve as a point of escalation for complex inquiries, ensuring timely and effective resolution of issues.
• Lead change management initiatives to ensure smooth transitions during operational transformations, preparing teams for change, minimizing resistance and maximizing engagement.
• Assist in managing the Cost and Service teams, contributing to short-term and long-term financial and operational plans.
• Ensure effective utilization of resources and alignment of investments with strategic goals.
• Proactively evaluate team performance, providing constructive feedback and conducting performance reviews.
• Champion a culture of continuous improvement by establishing mechanisms for sharing best practices and driving innovation.
• Collaborate with HR to design and implement a comprehensive Talent Management strategy aligned with organizational goals, focusing on succession planning and leadership development across multiple teams.
• Mentor and develop Team Leaders and Operations Managers, providing guidance on team management, conflict resolution, and performance optimization.
• Provide support and resources to team leaders during organizational changes.
• Champion initiatives that promote employee engagement and satisfaction, ensuring a positive work environment that encourages collaboration and innovation.

What you'll need

• English is essential.
• Excellent communication skills, both verbal and written.
• Excellent computer skills and proficiency in Excel, Word, Outlook, and Access.
• A minimum of 8-10 years of experience in team leadership and people management, preferably within the general insurance industry.
• A data-driven mindset with a strong ability to make informed decisions based on analytics.
• Exceptional communication and presentation skills, with the ability to engage effectively with diverse audiences.
• Proven problem-solving capabilities, with a proactive approach to identifying and addressing challenges in a fast-paced environment.
• Strong stakeholder management skills, with a focus on building collaborative relationships across departments.

Nice to have

• Minimum bachelor's degree.
• Experience in change management and implementing training programs.
• Familiarity with Marsh Specialty's systems and processes.
• Relevant certifications in insurance or management.

Details

• Location: Mumbai (Hiranandani office).
• Hybrid role: all colleagues expected to be in their local office or working onsite with clients at least three days per week; office-based teams identify one anchor day per week for full-team in-person work.