Lead Logistics Error Handling Specialist

Overview

Lead Logistics Error Handling Specialist responsible for ensuring smooth execution of Lead Logistics operations by monitoring and resolving operational exceptions, system-generated errors, and workflow issues across supply chain platforms.

What you'll do

• Monitor operational exceptions, system-generated errors, and workflow queues across Lead Logistics platforms to ensure uninterrupted business operations.
• Investigate and resolve IDOC, Auto Purchase Order (Auto PO), Sales Order, Purchase Order, Supplier Invoice, and workflow-related issues within defined service levels.
• Perform root cause analysis (RCA) and implement corrective and preventive actions to minimize recurring operational and system errors.
• Collaborate with Business, Technology, Product, Customer Experience, and other cross-functional teams to resolve operational issues and drive process improvements.
• Ensure adherence to operational standard operating procedures (SOPs), internal controls, customer-specific requirements, and governance standards.
• Manage assigned operational queues while maintaining productivity targets, service level agreements (SLAs), and quality standards.
• Support testing, deployment, stabilization, and transition activities for new system enhancements, business transformations, customer onboarding, and country migrations.
• Identify automation, standardization, and process optimization opportunities to improve operational efficiency, quality, and customer experience.
• Provide operational guidance, knowledge sharing, and subject matter expertise to support team capability and consistent process execution.
• Prepare operational reports, dashboards, and analytical insights on error trends, operational risks, performance metrics, and continuous improvement opportunities.
• Drive compliance with quality, audit, risk, and governance requirements while ensuring accurate documentation and process adherence.

What you'll need

• Bachelor's degree in Supply Chain Management, Logistics, Business Administration, Information Technology, or a related discipline.
• 2–5 years of experience in Supply Chain Management, Lead Logistics, Customer Delivery, Shared Services, or Operational Error Management.
• Hands-on experience working with ERP and Supply Chain platforms such as SAP, FACT, SCP, MODS, Athena, or similar enterprise applications.
• Strong understanding of Supply Chain Management, Lead Logistics processes, Sales Order and Purchase Order lifecycles, workflow management, and exception handling.
• Working knowledge of IDOC processing, integration error management, Root Cause Analysis (RCA), and continuous improvement methodologies.
• Advanced proficiency in Microsoft Excel, reporting, and data analysis, with the ability to derive actionable business insights.
• Excellent analytical and problem-solving skills, with the ability to prioritize multiple activities in a fast-paced operational environment.
• Strong communication and stakeholder management skills, with the ability to collaborate effectively across Business, Technology, Product, and Customer Experience teams.
• Demonstrated ability to deliver high-quality results while meeting SLA targets, maintaining process accuracy, and driving operational excellence through automation and standardization initiatives.

Details

• Location: Chennai, India.