Lead, Reporting & Data Stewardship, Content Operations

Overview

Lead the reporting function within Content Operations, owning reporting standards, governance, data quality, and the move from manual reporting to automated, self-service management information.

What you'll do

• Transform the team towards product-led delivery of content operations deliverables.
• Define operating rhythm and improve current processes, especially around client engagement activities.
• Lead the delivery of recurring operational, management, and leadership reporting.
• Develop meaningful KPIs, scorecards, dashboards, trend analysis, and performance insights.
• Translate complex operational data into concise, decision-oriented management information.
• Identify trends, exceptions, risks, bottlenecks, and areas requiring management attention.
• Ensure reporting explains what happened, why it happened, and what action is required.
• Identify opportunities to reduce manual reporting through automation and process simplification.
• Support development and enhancement of management dashboards using Power BI, Excel, Power Query, and other approved reporting technologies.
• Improve reporting processes to increase scalability, transparency, and efficiency.
• Partner with technology and data teams to enhance data availability and reporting capabilities.
• Encourage migration from spreadsheet-heavy reporting toward governed and reusable reporting solutions where appropriate.
• Take end-to-end responsibility and proactively resolve issues.
• Maintain high standards for data accuracy and reporting integrity.
• Establish and maintain clear definitions, calculation methodologies, ownership, and governance for reporting metrics.
• Implement validation and reconciliation controls to ensure reporting accuracy and consistency.
• Investigate data discrepancies and coordinate root-cause analysis and remediation.
• Maintain KPI definitions, reporting logic, source documentation, SOPs, and control procedures.
• Promote strong data stewardship practices and clear accountability for reporting data.
• Partner with Operations, Product, Data, Technology, Governance, and leadership stakeholders to understand reporting requirements.
• Convert business requirements into measurable KPIs and practical reporting solutions.
• Communicate reporting changes, data-quality concerns, dependencies, and delivery risks clearly.
• Challenge requirements constructively where reporting does not provide sufficient business value or decision-making insight.
• Present reporting outcomes and key insights confidently to senior stakeholders.
• Review existing reports and identify opportunities for consolidation, standardization, automation, and simplification.
• Reduce duplication and manual intervention across reporting processes.
• Develop reusable reporting frameworks and templates.
• Drive root-cause resolution rather than relying on recurring manual adjustments.
• Support implementation of controls that improve reporting accuracy and operational resilience.
• Provide functional leadership and subject-matter expertise to reporting analysts and specialists.
• Review reporting outputs and give constructive feedback to improve analytical quality.
• Support knowledge sharing, cross-training, documentation, and succession readiness.
• Delegate responsibilities effectively while maintaining clear accountability.
• Coach team members in analytical thinking, stakeholder communication, data quality, and reporting best practices.

What you'll need

• Advanced analytical and reporting capability.
• Strong understanding of KPI design and performance measurement.
• Advanced Excel capability, including analysis, validation, reconciliation, and reporting.
• Experience with Power BI, data visualization, or comparable business intelligence solutions.
• Understanding of data governance, data quality, lineage, controls, and stewardship principles.
• Ability to work with large and complex datasets.
• Experience with reporting automation and process improvement.
• Ability to lead through influence and take ownership from requirement through delivery.
• Strong prioritization and decision-making capability.
• Ability to manage competing reporting requirements and deadlines.
• Effective coaching and knowledge-sharing skills.
• Demonstrated accountability for quality and outcomes.
• 8+ years' experience in relevant space.
• Strong professional experience in reporting, management information, data analytics, business intelligence, data quality, or a related discipline.
• Demonstrated experience owning complex or business-critical reporting deliverables.
• Experience developing operational KPIs, scorecards, dashboards, and management reporting.
• Proven ability to analyze data and convert findings into actionable business insights.
• Experience working with multiple stakeholders across business and technical functions.
• Experience improving or automating manual reporting processes.
• Strong written, verbal, and presentation skills.

Nice to have

• Knowledge of SQL, Power Query, or similar data-transformation capabilities.
• Good knowledge of content operations.

Details

• Location: Bangalore, India (Tower E, RMZ Infin).
• Career stage: Manager.