Lead Specialist - Training (Insurance Operations)

Overview

Support the Learning & Development team in delivering training programs and materials that enhance colleague skills and knowledge enterprise-wide, including course design, virtual training delivery, and administrative support for learning systems.

What you'll do

• Collaborate with operations SMEs and onshore teams to facilitate and conduct domain and technical training for capability development.
• Identify training needs with respective business stakeholders.
• Plan, track and report training and certification progress for various learning projects (BAU and right shoring) across domain and other learnings.
• Assist Senior Learning and Development Specialists with instructional design and development of system and procedure training materials, including e-learning modules, instructor-led courses (virtual, hybrid and in-person), blended learning programs and other materials.
• Deliver virtual training sessions and assist with face-to-face workshops as required.
• Create, maintain and update training content on SharePoint, Degreed pathways, Workday and Articulate Storyline as required.
• Collaborate with HR and L&D teams to align training with regional and enterprise frameworks and priorities.
• Support coordination and development of detailed onboarding plans and induction timelines, and work with managers to design and update employee and manager onboarding checklists.
• Support onboarding activities, including developing induction schedules and facilitating sessions, and resolve onboarding challenges such as IT access and training material availability.
• Ensure consistent adherence to onboarding schedules and team cadence, and continuously improve the onboarding process using data and stakeholder feedback.
• Collate feedback from onshore managers on training needs and work with operations teams on certifications, including registration, enrolment queries and new requirements.
• Manage Workday Learning Management System administration tasks, including mass enrolments, course setup, reporting and updating course content.
• Run headcount reports in agreement with course owners, conduct regular CPD reporting, track mandatory course completions, and run new starter reports and allocate mandatory courses in Workday.
• Assist with collating content for marketing teams for award submissions and similar purposes, and with initiatives relating to Marsh McLennan University.
• Assist in developing process maps linked to training procedures.

What you'll need

• Graduate with minimum 2 years of experience in learning and development or training support roles.
• Strong communication and facilitation skills.
• Experience delivering virtual training.
• Familiarity with instructional design.
• Familiarity with Workday Learning Management System and Microsoft Office suite.
• Proficiency in virtual training platforms (MS Teams, Zoom).
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks and work collaboratively.
• Comfortable working 1:00 pm to 10:00 pm and 6:30 pm to 3:30 am shifts.

Nice to have

• Knowledge of the insurance industry training.
• Insurance certification from CII / The Institute.
• Post-graduation or certificate courses in insurance.

Details

• Based in Gurugram (GGN).
• Hybrid role requiring at least three days per week in the office.
• Candidates applying for inter-location positions must check with the Transport Help Desk to confirm their residence is within the served transport zone.
• Mention your employee ID and official email address in the resume.