Lead Systems Operations Engineer - Citrix platform services

Overview

Lead Systems Operations Engineer role focused on systems consultation, complex technical issue analysis, and decision-making for technical changes and enhancements on the Citrix platform services.

What you'll do

• Lead complex systems operations initiatives with high-level consultation for technology teams.
• Participate in large-scale planning for computer systems and network infrastructure.
• Review and analyze complex technical challenges and escalated support issues.
• Make decisions on technical changes and enhancements.
• Consult on change design using technical process controls or standards.
• Lead incident response for service disruptions and major incidents.
• Operate a highly available production platform across multiple data centers.

What you'll need

• 5+ years of Systems Engineering or Technology Architecture experience (or equivalent).
• Citrix Certified Professional (CCP) or Citrix Certified Expert (CCE) certification.
• Experience administering Microsoft Windows Server (or equivalent experience).
• Experience supporting Citrix Cloud services and hybrid Citrix deployments.
• Experience with Provisioning Services (PVS), Machine Creation Services (MCS), Citrix NetScaler ADC, and profile management technologies.
• Experience with Infrastructure as Code and automation tools such as Ansible, PowerShell, or Terraform.
• Experience with enterprise monitoring platforms such as Splunk, Dynatrace, Grafana, AppDynamics, or SCOM.

Details

• Location: Hyderabad, India.
• Work in a hybrid environment.
• Participate in a rotating on-call support schedule including after-hours support.