Lead Systems Operations Engineer (Technology Major Incident Management)

Overview

Lead Systems Operations Engineer for Technology Major Incident Management (TMIM), providing systems consultation and leading major-incident technical bridges.

What you'll do

• Lead complex, broad-impact initiatives and provide high-level systems consultation for technology teams.
• Review and analyze complex technical challenges and escalated support issues for core business solutions.
• Monitor TMIM Joint Technology Command Center issues using phone/chat channels (MIM Central/Teams) and tools.
• Engage support teams for Major Incident response and facilitate major-incident bridge lines for issues.
• Lead technical bridge coverage as an SME and help ensure holistic support and proactive monitoring.
• Collaborate to lead and resolve system outages for availability management across infrastructure and banking applications.
• Proactively reduce MTTR by leading the technical bridge and oversee processes for quality and compliance.

What you'll need

• 5+ years of Systems Engineering and Technology Architecture experience, or equivalent.
• Experience in incident management, problem management, and change management.
• Demonstrated experience in facilitating virtual, enterprise-level meetings for production events.
• Working knowledge of Netcool, Big Panda, SNOW, MS Teams, cloud services & Splunk (as listed).
• Know-how of application and infrastructure domains including Web, Application, Database, and Server technologies.
• Knowledge of technology production support in a highly critical environment.
• Ability to work 24*7 rotational shifts/on-call based on business demands.

Details

• Work location base location requires willingness to work from office based on business needs.
• Location: Hyderabad, India.