Lead Technical Engineer Technology Automation

Overview

The Virtual Chatbot Team Lead will drive the strategy, development, and continuous improvement of the enterprise Virtual Chatbot platform. The role manages end-to-end operations, guides a cross-functional squad, and collaborates across product, engineering, automation, and business teams.

What you'll do

• Define and own the Virtual Chatbot roadmap.
• Lead LLM integration, intent design, and capability expansion.
• Track KPIs and improve chatbot accuracy, performance, and user experience.
• Guide architecture, integrations, and solution design.
• Ensure platform performance, security, and compliance.
• Support engineering teams with troubleshooting and enhancements.
• Partner with business teams to onboard and develop new use cases.
• Translate requirements into technical deliverables.
• Represent the Virtual Chatbot in demos, reviews, and leadership interactions.
• Lead and mentor a cross-functional chatbot squad.
• Drive backlog prioritization, sprint planning, and quality delivery.
• Maintain documentation, testing discipline, and release processes.
• Define conversation flows, intents, prompts, and fallback logic.
• Oversee knowledge base updates and quality control.
• Ensure consistent tone and compliance in all user interactions.
• Introduce AI driven automation and hyperautomation features.
• Integrate the chatbot with APIs, workflows, and enterprise platforms.
• Deliver POCs to keep the platform modern and future ready.

What you'll need

• Bachelor’s/Master’s in Computer Science, IT, or related field.
• 6–10+ years in AI, automation, or platform management.
• Expertise in Conversational AI, LLMs, NLP/NLU frameworks.
• Experience with Azure OpenAI, Copilot Studio, or similar tools.
• Strong API, automation workflow, and architecture knowledge.
• Familiarity with analytics, data privacy, and security principles.
• Proven experience leading technical or cross-functional teams.
• Strong program management and problem solving skills.
• Ability to convert business needs into technical solutions.
• Strategic thinker with hands on execution mindset.
• Strong communication and stakeholder influence.
• User focused, adaptable, and resilient.

Nice to have

• Experience with enterprise chatbot platforms preferred.
• Service management, IT operations, or digital transformation.
• Experience with automation squads or hyperautomation.

Details

• Location: Bangalore.