Learning Experience Manager - ERT/T1

Overview

Design, deliver and continuously improve training and development programs for TaskUs, with a focus on supporting the Event Response Team (Tier 1).

What you'll do

• Set standards and expectations through your conduct, work ethic, integrity and character.
• Create and deliver end-user, partner and distributor training, including curriculum, training and exams for all general preparatory courses prior to enterprise endorsement.
• Deliver technical preparatory training covering basic skill requirements as identified by enterprise needs.
• Accomplish projects and motivate trainees through effective training.
• Continuously improve training programs and other learning opportunities across the organization.
• Amend and revise programs as necessary to adapt to changes in the work environment.
• Act as the content expert and maintain relevant training documents and training materials.
• Develop and create effective induction programs.
• Monitor and review trainees' progress through questionnaires and discuss with their managers.
• Ensure statutory training requirements are met, understand e-learning techniques and identify where they are relevant, and be involved in creating and/or delivering e-learning packages.
• Research and present new technologies and methodologies in workplace learning.
• Ensure all trainees adhere to the company's Code of Conduct.

What you'll need

• Must be 18 years of age or older.
• High School Diploma or GED required.
• Proficient in Microsoft and Google applications.
• A problem solver and critical thinker.
• Follow well-defined methods, procedures, reports, forms, and competent aspects of the job.
• Can present and facilitate a class discussion.
• Energetic, enthusiastic and creative, able to think outside the box with different ways to motivate and engage an audience.
• Strong interpersonal, conflict management, mentoring, organizational, project management and influencing skills.
• Excellent oral and written communication skills.
• Can work a flexible schedule including weekends, holidays and longer hours.

Nice to have

• Four-year college degree in a related field such as industrial or applied sciences.
• At least 1 to 2 years of working experience in a related field (training or teaching experience).
• Strong leadership skills, with proficiency in handling groups.

Details

• Location: Detroit, Michigan, USA (remote).
• Up to 80% travel required.
• Salary range: $97,000.00 - $145,000.00 per year across US locations; actual pay depends on qualifications, experience, skills and geographic location.
• Eligible for annual bonus based on individual and company performance.
• Benefits include medical, dental and vision insurance, 401(k) with company match, and paid time off including vacation, sick leave and holidays.