Manager, Training Delivery (Remote)

Overview

Lead the delivery of CrowdStrike technical training by managing and developing a team of instructors, and carry real-world security incident response lessons into the classroom.

What you'll do

• Lead the implementation and delivery of CrowdStrike Training offerings, including sales enablement, reporting, and metrics.
• Actively manage several instructors, including performance management, career development, coaching and day-to-day leadership.
• Collaborate with cross-functional and internal teams during daily operations to streamline scheduling, enhance customer enablement, and maximize revenue growth.
• Act as a subject matter expert on training, collaborating on the design and revision of current and new courses.
• Communicate effectively across all levels (executive leadership and technical support teams) within CrowdStrike.
• Create and maintain operations, management, and ad hoc reports to monitor the performance of the training delivery group.
• Work with sales teams to scope new customer engagements, present to customers, and recommend training content.

What you'll need

• Minimum of 3 years of experience in a leadership role.
• Minimum of 3 years of experience managing the delivery of technical training courses.
• Experience administering Learning Management Systems (LMS) and virtual training delivery platforms (e.g., Zoom, Microsoft Teams, virtual labs).
• Experience managing training budgets, resource allocation, and software/tool licensing for instructional teams.
• Demonstrated ability to track, analyze, and report on training effectiveness, student CSAT, and instructor performance KPIs.
• Experience with SIEM, SOAR, Cloud, or AI technologies, including developing and delivering training on best practices.
• Experience teaching technical topics to various audiences, from desktop support technicians to IT managers and executives.
• Professional client-facing demeanor, comfortable in both technical and executive settings.
• Strong, clear verbal and written communication skills.
• Capable of completing tasks on time with minimal supervision.
• Desire to grow and expand both technical and soft skills.
• Proven project management skills.
• Ability to foster a positive work environment and attitude.
• Ability to travel on occasion.
• Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes.

Nice to have

• Bachelor's and/or Master's degree in Computer Science, Computer Engineering, Math, Information Security, Information Assurance, Information Security Management, Intelligence Studies, Cybersecurity, Cybersecurity Policy, or Instructional Design.
• Relevant industry or instructional certifications (e.g., CompTIA CTT+, CPTD, or vendor-specific accreditations).
• Experience conducting or managing incident response investigations for organizations, investigating targeted threats such as Advanced Persistent Threats, Organized Crime, and Hacktivists.
• Experience conducting cyber threat analysis of targeted threat actors, using an established analytic model to produce FINTEL and technical output.
• Background using a variety of forensic analysis tools in incident response investigations to determine the extent and scope of compromise.
• Strong understanding of secure network architecture and experience performing network operations.
• Experience coding in C, C#, VB, Python, Perl, Ruby on Rails, or .NET.

Details

• Remote role, location USA.
• Periodic alcohol and/or drug testing may be required during employment.
• Base salary range for U.S. candidates is $110,000 - $160,000 per year, with eligibility for bonuses, equity grants and a comprehensive benefits package.