Sales Enablement and Training Manager

Overview

Own the end-to-end sales enablement and training lifecycle for Socure's teams, from onboarding and certification to ongoing product education and coaching, using AI-powered learning experiences.

What you'll do

• Manage end-to-end onboarding programs for new hires, host weekly 1:1s with learners, and ensure timely completion of learning milestones and successful ramp.
• Partner with managers through weekly learner progress reviews and coaching discussions.
• Coordinate learner access to required systems, resources, mentors, and enablement tools.
• Monitor onboarding health and proactively address learner roadblocks.
• Design scalable learning paths that combine self-paced content, knowledge checks, AI role plays, and certifications.
• Develop engaging digital learning assets including training videos, assessments, and learner scorecards.
• Partner with leadership teams to identify role-specific learning needs, prioritize enablement initiatives, and translate evolving business objectives into scalable training programs.
• Continuously improve curriculum based on learner feedback, business priorities, and performance data.
• Personally execute the end-to-end content production workflow: draft training content from technical documentation using AI platforms, create slides and voiceover, QC final assets and get technical signoff, and publish courses in the LMS.
• Evaluate and adopt new AI-enabled learning technologies to improve speed, quality, and learner engagement.
• Build certification programs that validate proficiency across messaging, product knowledge, objection handling, and customer scenarios.
• Partner with leadership to define success criteria and evaluate learner readiness.
• Maintain certification records and communicate progress to stakeholders.
• Track onboarding completion, certifications, learner engagement, and program adoption.
• Deliver recurring reports and insights to leadership that inform enablement strategy.
• Recommend program improvements based on quantitative and qualitative feedback.

What you'll need

• 3+ years of direct experience in sales enablement, learning development, or sales strategy.
• Thorough understanding of enterprise SaaS sales processes, sales methodologies (Challenger, Command of the Message, MEDDPICC or other), and the buyer's journey.
• Excellent communication, presentation, and interpersonal abilities.
• Data-driven approach with a track record of setting and achieving success metrics and qualifying improvements.
• Solid project management and organizational skills.
• Demonstrated experience using generative AI tools to accelerate content creation and instructional design.
• Experience building scalable digital learning programs within an LMS and leveraging modern learning technologies including AI coaching, simulations, assessments, and sales content libraries.
• Strong instructional design skills with the ability to translate complex technical concepts into engaging learning experiences.
• Ability to lead with passion and motivate a diverse team in a fast-paced, high-growth remote environment.

Nice to have

• 6+ years of industry experience in fraud prevention, identity verification, or digital customer acquisition.

Details

• Location: United States, remote.