Learning Management System (LMS) Administrator

Overview

Assist Worldwide Clinical Trials departments and the LMS Support Team in LMS administration and maintenance, creating course workflows and training assignments, and resolving LMS-related requests and issues in a timely manner.

What you'll do

• Assist the LMS Support Team in maintaining the global Learning Management System (LMS).
• Create learning-related activities (training modules, classes, courses, learning matrices, etc.) within the LMS for SOPs, work instructions, job-specific and study-related training.
• Resolve LMS-related queries from the end user community.
• Maintain the LMS support center, including documentation, interacting with the IT department and software vendor to resolve issues in a timely manner and minimize system downtime.
• Assist the LMS Support Team with creating and maintaining system guidelines and FAQs for consistent end-user operation.
• Provide support with retrieval of training records, plans and related documents during audits and inspections.
• Manage user accounts in the LMS.
• Assist with developing standards, processes, procedures, guidelines and quality checks to maintain system configurations, architecture and role-based security.
• Resolve specific training problems, one-to-one or in groups.
• Provide training-related reports to the business using the LMS reporting functionality.
• Assist in training and mentoring new team members.
• Perform other duties as assigned.

What you'll need

• High school diploma/GED equivalent or higher education.
• At least 2 years of experience working with a learning management system (Cornerstone or Cornerstone SBX), or relevant experience within the pharmaceutical or CRO industry.
• Oral and written fluency in English.
• Strong working knowledge of learning management systems and their principles of operation.
• Strong knowledge of MS Office applications including Microsoft Word, Excel and PowerPoint.
• Excellent written and verbal communication skills, including negotiation skills, to clearly and concisely present information.
• Ability to plan, strategize, manage, monitor, schedule, critique and problem-solve.
• Ability to manage and monitor support tasks according to service level agreements in the support center.
• Strong customer service skills.
• Knowledge of the CRO/pharmaceutical industry.
• Ability to create strong working relationships and foster a collaborative work environment.
• Knowledge of training concepts and methods.
• Ability to develop and deliver training on use of the LMS to end users.
• Strong attention to detail.
• Strong sense of ownership and responsibility.
• Able to work under the direction of others and with minimal direction.
• Flexible and can-do attitude in a changing environment.

Details

• Location: Virtual India.