Specialist - Fiduciary

Overview

Specialist role in the Fiduciary team of Marsh McLennan's reinsurance and capital business, based in Mumbai, responsible for accurate accounting of assigned Fiduciary portfolios and the collection and settlement of premiums and claims.

What you'll do

• Ensure timely delivery against agreed standards for accuracy and productivity.
• Focus on debt collection from clients for premiums and fees, and claims from markets.
• Resolve queries raised by clients and insurers, with prompt responses to their satisfaction.
• Ensure adherence to policies, procedures and SOPs, and review the process manual, seeking clarity where required.
• Keep up to date with core product principles and regulations, and ensure statutory and company regulations are followed.
• Contribute to a supported and flexible working environment, meeting business needs at all times.
• Achieve individual performance measures and targets set in the performance appraisal, and contribute to departmental KPIs and SLAs.
• Enhance customer and client experience within the end-to-end business process.
• Communicate professionally at all levels within MMC and with external customers.
• Maintain relevant records, logs, timesheets and work hygiene as required for management and MIS purposes.
• Take part in training programs and learning sessions as deemed necessary or nominated by managers.
• Build technical expertise and business knowledge associated with the process as directed by the line manager.
• Own work queues and ensure proper handover to the team or line manager during absence.

What you'll need

• 3-5 years of experience in Fiduciary.
• Good written and verbal communication skills (mandatory).
• Logical reasoning and prioritization skills.
• Problem solving and analytical skills.
• Proficiency with MS Outlook and MS Excel.

Nice to have

• Experience interacting with international customers.
• Excellent presentation and MS PowerPoint skills.
• Basic understanding of insurance principles and terminologies.
• Basic understanding of risk and financial regulatory bodies.
• Experience in regulations governing insurance in the countries of operation (UK, US, Australia, Asia).

Details

• Location: Mumbai (Hiranandani).
• Hybrid work: at least three days per week in the office, with one weekly anchor day for office-based teams.