Local Delivery Specialist

Overview

The Local Delivery Specialist maintains and processes local HR and payroll activities, supports employee queries, and ensures legal, fiscal and regulatory requirements for service delivery are met, working within the People and Culture function.

What you'll do

• Ensure all legal, fiscal and regulatory actions are taken in line with requirements.
• Look to streamline and modernise processes where possible.
• Provide timely and accurate information in support of local delivery requirements.
• Maintain an in-depth understanding of country laws, policies and practices as they pertain to country delivery accountabilities.
• Respond to employee inquiries in a timely and accurate manner.
• Update and maintain employee information in relevant P&C systems.
• Participate in ongoing auditing to ensure quality of employee data in relevant P&C systems.
• Work closely with the UK Service Center and colleagues in Business & Technology Centres to complete hire to retire processes for the country.
• Support key projects as required.

What you'll need

• Bachelor's degree or equivalent.
• 2-3 years of experience in HR Service Delivery.
• Numeracy and analytical thinking, able to quickly and optimally generate and analyse a range of data to provide accurate and timely information to inform business decisions.
• Digital fluency with strong systems and computer skills and experience across the full spectrum of systems and technologies in use, able to quickly learn new systems.
• Good communication skills, with experience positioning messages appropriately for different audiences and close attention to grammar and spelling.
• Ability to prioritize, format and produce correspondence and reports in a variety of formats.
• Good investigative and analytical skills to prioritize work and meet strict deadlines.
• Customer focus, with decisions clearly aligned to customer, business and bp-wide strategy.
• Solutions focus, seeking to identify solutions and improve processes.
• Risk management, acting with a high level of integrity and respect for data privacy, mitigating risks and knowing when to escalate concerns.
• Able to progress issues, seek advice or escalate as required, and systematically determine root causes of a problem.
• Resilience to adapt to change in priorities, comfortable with process-driven repetition, and self-directed.
• Respects confidentiality and uses appropriate discretion when handling employees' personal information.
• Works well independently and as a team member, proactively supporting colleagues during workload peaks or vacation coverage, and willing to work in agile ways beyond own role.
• Excellent personal organisational skills, with a good balance of proactive and reactive working and the ability to handle multiple priorities and complete tasks on time with attention to detail.
• Continually enhancing self-awareness and actively seeking input from others on impact and effectiveness.
• Applies judgment and common sense to use insight and good judgement in actions and ensure pragmatic solutions.

Details

• Hybrid office and remote working.
• Eligible for relocation within country.
• No travel expected.