Local Delivery Specialist

Overview

The Local Delivery Specialist accurately maintains and processes local HR/payroll activities, supports queries from local employees, and contributes to continuous improvement while ensuring legal, fiscal and regulatory requirements for service delivery are met.

What you'll do

• Ensure all legal, fiscal and regulatory actions are taken in line with requirements, and look to streamline and modernise processes where possible.
• Provide timely and accurate information in support of local delivery requirements.
• Maintain an in-depth understanding of country laws, policies, and practices as they pertain to country delivery accountabilities.
• Respond to employee inquiries in a timely and accurate manner.
• Update and maintain employee information in relevant P&C systems.
• Participate in ongoing auditing to ensure quality of employee data in relevant P&C systems.
• Work closely with the UK Service Center and colleagues in Business & Technology Centres to complete hire to retire processes for the country.
• Support key projects as required.

What you'll need

• Bachelor's degree or equivalent.
• 2-3 years of experience of HR Service Delivery.
• Numeracy and analytical thinking, able to quickly and optimally generate and analyse a range of data to provide accurate and timely information to inform business decisions.
• Digital fluency: strong systems and computer skills and experience across the full spectrum of systems and technologies in use, able to quickly learn new systems.
• Good communication skills, with experience in positioning messages appropriately with different audiences and close attention to grammar and spelling.
• Ability to prioritize, format, and produce correspondence and reports in a variety of formats.
• Good investigative and analytical skills to prioritize work and meet strict deadlines.
• Customer focus: all decisions clearly aligned to customer/business and bp-wide strategy, putting the customer at the heart of everything and confident to work within a framework.
• Solutions focus: seeks to identify solutions and make improvements to processes which contribute to the business and enhance ways of working.
• Risk management: acts with a high level of integrity and respect for data privacy, takes steps to mitigate risks, knows when to escalate concerns, and systematically determines the root cause(s) of a problem.
• Resiliently adapts to change in priorities, is comfortable with process-driven repetition, and is self-directed.
• Respects confidentiality and uses appropriate discretion when handling employees' personal information.
• Works well independently and as a member of the team, proactively supporting colleagues during workload peaks or vacation coverage, and willing to work in agile ways outside the scope of own role.
• Excellent personal organisational skills, with a good balance of being proactive and reactive, able to handle multiple priorities and complete tasks on time with attention to detail.
• Continually enhances self-awareness and actively seeks input from others on impact and effectiveness.
• Applies judgment and common sense, using insight and good judgement to inform actions and ensure pragmatic solutions.

Details

• Location: India - Pune.
• Remote type: hybrid of office/remote working.
• No travel is expected with this role.
• This role is eligible for relocation within country.