M365 Analyst

Overview

Microsoft 365 Analyst for Halma’s Infrastructure Support team, supporting a Microsoft 365 single tenant.

What you'll do

• Operate the M365 ecosystem with focus on Messaging, Collaboration, and Unified Communications.
• Apply advanced technical skills to collect information and resolve issues for subsidiary IT managers and end users.
• Execute service requests, operational tasks, maintenance, and deployments across basic to advanced competency.
• Develop and document best practices for managing the Microsoft 365 application.
• Provide advice and training to peers on Microsoft 365 applications.
• Assist with management and maintenance of the global Microsoft 365 environment.

What you'll need

• Total experience of 3-5 years.
• Works in shifts covering 24x7 global IT operations.
• Advanced skills to troubleshoot and resolve issues from recurring M365 incidents.
• Knowledge of Microsoft 365 services including Exchange Online, SharePoint Online, OneDrive, OneNote, and Teams.
• User administration knowledge on Power Platform, Dynamics, and Azure Dev Ops.
• B.E./BTech Computer Science/IT preferred.
• Relevant Microsoft certifications such as MS-900 and MS-700.

Details

• Location: Bengaluru.