Management Trainee

Overview

Management Trainee role within the Insulation & Components team at Hitachi Energy, handling order execution, customer relationship management and cross-functional coordination for transformer components such as bushings, tap changers and power and distribution components.

What you'll do

• Handle complete order execution from Purchase Order (PO) receipt to final delivery and project closure.
• Review customer purchase orders for commercial and technical compliance against quotations, contracts, and specifications.
• Process order entry and management in SAP, PowerShop, or other business systems.
• Monitor project milestones, lead times, production schedules, shipment plans, and customer commitments.
• Ensure timely order execution while maintaining quality, cost, and delivery objectives.
• Serve as the primary point of contact for customers during order execution.
• Provide regular project updates regarding order status, delivery schedules, documentation, and shipment tracking.
• Support customers with technical clarifications related to bushings, General Technical Particulars (GTPs), drawings, test certificates, and related documentation.
• Build and maintain long-term customer relationships to enhance customer satisfaction and retention.
• Support Front-End Sales (FES) teams during quotation preparation, pricing discussions, and order closing activities.
• Coordinate submission of Proforma Invoices (PI), Letter of Credit (LC) establishment, invoicing activities, and payment follow-up.
• Coordinate with finance teams for payment accounting, revenue recognition, and commercial compliance.
• Monitor project cash flow and payment milestones to ensure timely collections.
• Coordinate closely with factories, production planning, sourcing, logistics, finance, quality, and service teams to meet customer requirements.
• Facilitate resolution of commercial, technical, and operational issues impacting project execution.
• Ensure all internal stakeholders are aligned on project priorities and delivery commitments.
• Create and manage Customer Complaint Resolution Process (CCRP) cases.
• Coordinate root cause analysis and corrective actions with relevant stakeholders.
• Ensure timely closure of customer complaints and effective communication with customers.
• Support quality initiatives aimed at improving customer experience and operational excellence.
• Ensure compliance with Hitachi Energy policies, contractual obligations, and applicable regulations.
• Actively participate in customer audits, factory approvals, Global Quality & Sustainability Audits (GQSA), ISO audits, and other compliance activities.
• Maintain complete and accurate project documentation and records throughout the order lifecycle.
• Drive Transactional Net Promoter Score (T-NPS) survey participation and customer feedback collection.
• Analyze customer feedback and coordinate improvement actions with relevant stakeholders.
• Identify process improvement opportunities to enhance delivery performance and customer satisfaction.
• Share lessons learned and best practices across the organization.
• Maintain sales pipelines, forecasts, CRM records, and order backlog reports.
• Prepare monthly reports such as OBL, OCS, order intake, backlog status, and forecast updates.
• Identify opportunities for repeat business, modernization, upgrades, and new customer acquisition.
• Support growth initiatives by strengthening customer engagement and market presence.
• Ensure compliance with applicable external and internal regulations, procedures, and guidelines.
• Live Hitachi Energy's core values of safety and integrity, taking responsibility for your own actions while caring for colleagues and the business.

What you'll need

• Diploma/Bachelor's Degree in Engineering (Electrical / Mechanical / Industrial) or equivalent.
• Relevant 3–5 years of experience in Sales Operations, Project Management, Order Execution, Customer Service, or Marketing & Sales within industrial manufacturing, power systems, transformers, or electrical equipment industries.
• Total experience not exceeding 8 years.
• Experience in handling export and domestic order execution.
• Strong exposure to SAP/ERP systems, commercial documentation, logistics coordination, and customer interactions.
• Proficiency in both spoken and written English language.
• Technical skills: SAP / PowerShop / CRM systems; project and order management; commercial documentation; export & import processes; customer relationship management; business reporting & analytics; contract and payment management.

Nice to have

• MBA or postgraduate qualification in Marketing, Operations, or Business Management.

Details

• Location: Halol, Gujarat, India.
• Employment type: Full time.
• Not remote.