Manager, Business Operations

Overview

Business Operations professional reporting to the Chief of Staff in the Core Platforms Technology team, partnering with engineering leaders and cross-functional teams to improve operating discipline, generate actionable insights, and enable data-driven decision-making.

What you'll do

• Lead functional projects and programs to optimize operational processes.
• Identify issues and recommend best practices for process improvements.
• Partner with various departments to understand business trends.
• Drive business or process improvements within the function.
• Provide oversight and support for planning and management of financial, budget, and headcount targets.
• Act as a point of contact or liaison between business leadership, staff, and other key partners.
• Promote transparent reporting and foster a culture of data-driven decision-making by defining key metrics and evaluating progress.
• Prepare, analyze, and interpret organizational and operational data, including workforce census, OKRs, KPIs, capacity, investment plans, roadmaps, delivery health, and other leadership reporting.
• Translate data into actionable insights, clearly identifying trends, risks, dependencies, and opportunities for leadership consideration.
• Create dashboards, executive presentations, and decision-support materials that communicate complex information clearly and concisely.
• Partner with engineering and product teams to maintain data quality, reporting accuracy, and consistent operating metrics.
• Support annual and quarterly planning processes, including workforce planning, capacity planning, resource allocation, and scenario modelling for employees and contingent workers.
• Support portfolio and operating reviews by tracking priorities, milestones, risks, dependencies, decisions, and follow-through.
• Identify opportunities to simplify, automate, and improve recurring operational processes and reporting.
• Use company-approved AI and automation tools to accelerate analysis, generate initial insights, synthesize information, and improve the efficiency of reporting and communications.
• Evaluate AI-generated outputs for accuracy, relevance, bias, and business context, while adhering to applicable data privacy, security, and responsible-AI requirements.
• Help develop and maintain operating playbooks, training materials, communications, templates, and best practices for the organization.
• Develop leadership messaging for internal communications, organizational updates, operating reviews, and executive presentations.
• Support employee engagement and organizational effectiveness initiatives in partnership with People Business Partners and business leaders.
• Lead or contribute to cross-functional initiatives and special projects, from problem definition and analysis through implementation and measurement of outcomes.

What you'll need

• 5+ years relevant experience and a Bachelor's degree, OR any equivalent combination of education and experience.
• 5+ years of experience in business operations, strategic planning, analytics, program management, technical project management, or a related discipline, preferably within a technology or engineering organization.
• Strong analytical and problem-solving skills, with the ability to convert data into insights, recommendations, and executive-level narratives.
• Advanced proficiency in Microsoft Excel and PowerPoint.
• Working knowledge of data-analysis and visualization tools such as SQL, Power BI, Tableau, Looker or equivalent platforms.
• Practical experience using generative AI or AI-enabled productivity tools for research, data synthesis, reporting, communications, workflow improvement, or decision support.
• Understanding of responsible AI use, including data confidentiality, output validation, bias awareness, and appropriate human oversight.
• Ability to identify repeatable processes that can be simplified or automated using AI, workflow tools, or low-code solutions.
• Strong execution orientation, with demonstrated ownership from problem definition through delivery and follow-through.
• Excellent written, verbal, and visual communication skills, including the ability to communicate effectively with senior executives and technical and non-technical stakeholders.
• Ability to manage multiple projects and competing priorities, meet deadlines, and adapt quickly in an environment characterized by change and ambiguity.
• Proven ability to work independently while collaborating effectively in a cross-functional, matrixed organization.
• Ability to establish credibility, build trusted relationships, and influence stakeholders without direct authority.
• Sound judgment and the ability to balance business partnership with constructive challenge and timely escalation of risks.
• Bachelor's degree in Business, Information Technology, Engineering, Data Analytics, or a related field, or equivalent practical experience.

Nice to have

• Experience supporting platform engineering, infrastructure, cloud, developer productivity, enterprise technology, or another complex technical organization.
• Experience with portfolio management, technology investment planning, engineering capacity planning, or organizational health metrics.
• Familiarity with automation or low-code tools such as Power Automate, Copilot, or similar platforms.
• Experience designing executive dashboards, conducting scenario analysis, or developing business cases.
• Demonstrated curiosity about emerging AI capabilities and their application to business and engineering operations.

Details

• Locations: Bangalore, Karnataka, India; Chennai, Tamil Nadu, India.
• Hybrid work model: 3 days in the office and 2 days at the PayPal office or home workspace for most employees.