Senior Principal - Business Operations Manager

Overview

Senior Principal - Business Operations Manager role within GSK's Global Supply Chain Digital & Tech team, setting up and executing business operations standards and processes (finance, headcount and contracts) for each GSC D&T Tower.

What you'll do

• Deploy and run a robust financial management service in close collaboration with the GSC D&T Finance Business Partner for the specific function.
• Keep the Tower's financial, headcount and contract plan integrated with the delivery plan, and manage the dependencies, risks and decisions that affect budget and supplier commitments.
• Define and execute clear processes for capturing, reviewing and allocating financial requirements across GSC D&T LT members and their portfolios.
• Lead monthly management of the GSC D&T financial summary and tower-level views across employment costs (FTE and non-FTE), contracts, depreciation, training and T&E.
• Own the discretionary budget allocation process and support decisions across the Tower using data-driven insights on Capex/Opex, benefits, risks and impacts.
• Ensure every funded item has a baseline, a named benefit owner and a measurement schedule, and track benefits beyond closure.
• Deploy and run a proactive vendor and contract management service for the GSC D&T function, with clear structure and stakeholder accountabilities.
• Manage vendor risk, keep contract records audit-ready, and apply supplier controls proportionate to GxP requirements.
• Establish a unified vendor and contract management approach applicable consistently across all parts of GSC D&T.
• Coach Product Directors, Product Owners and Tower teams on budget ownership and contract discipline and raise the maturity of the business-operations method across towers.
• Design, improve and operate governance systems and processes, working with senior business stakeholders to provide independent, consistent governance across GSC D&T.
• Ensure finance and contract decisions use the same demand route and prioritisation criteria as portfolio management, and that every funded item links to strategy and OKRs.
• Lead your team in using approved AI tools to improve productivity and ways of working, role-modelling responsible use and following GSK's Responsible AI, privacy and security requirements.

What you'll need

• Bachelor's degree in Finance, Business, Technology, Computer Science, or a relevant discipline.
• Minimum 10 years of job-related experience in a technology or digital environment.
• Experience managing Capex and Opex budgets valued in the millions of pounds or equivalent currency.
• Experience managing financial planning, budget allocation and cross-charging models.
• Experience managing vendors and commercial contracts.
• Experience managing supplier commitments, vendor risks, contract records and contract governance processes.
• Experience establishing and operating business operations, financial management or governance processes.
• Experience working with Director, VP or equivalent leadership-level stakeholders on financial, vendor, contract, workforce or business-operations decisions.
• Experience managing delivery against defined budget, timeline and quality requirements.
• Experience using Microsoft Excel for financial/budget analysis and Microsoft PowerPoint for management reporting and presentations.
• Availability for business travel as required.

Nice to have

• Master's degree with a specialization in Finance, or a professional finance/accounting qualification such as CIMA, ACCA, or equivalent.
• PMP, PRINCE2 Practitioner or equivalent project/programme management certification.
• Qualification/certification related to portfolio management or governance.
• Qualification/certification related to procurement or vendor management.

Details

• Location: Bengaluru Luxor North Tower.
• Business travel as required.