Employee Experience & Internal Events Lead

Overview

Own HighLevel's employee experience portfolio, including flagship internal events, recognition, gifting, employee campaigns and culture-building initiatives for a global, remote-first workforce.

What you'll do

• Own the strategy for employee programs and initiatives, recognition, and events aligned with HighLevel's culture, values, and business priorities.
• Design programs and initiatives that strengthen connection, recognition, belonging, and pride across a remote and distributed workforce.
• Own the annual calendar of employee experiences, recognition moments, campaigns, events, and cultural activations.
• Develop creative ways to increase employee participation and create momentum around programs before, during, and after launch.
• Track program participation and feedback, and partner with the org effectiveness team to understand how programs connect to broader engagement results.
• Lead end-to-end strategy and execution for Leadership Kickoff, HighLevel's 1,700–2,000 person Global Retreat, and other flagship internal employee events.
• Ensure every internal event reflects our culture, brand, and values through programming, environment, communications, content, and details.
• Design the full attendee journey from first announcement through travel, onsite participation, and post-event follow-up.
• Manage event agencies and partners across venues, production, A/V, travel, hotels, transportation, catering, and other internal event services.
• Build detailed plans, manage budgets and risks, establish readiness checkpoints, and lead onsite delivery and escalations for internal events.
• Draft clear, compelling communications for events, recognition, employee programs, employee campaigns, and culture initiatives.
• Create communications that generate interest, participation, and emotional connection.
• Work closely with the Chief of Staff on company-wide messaging, executive communications, and channel strategy while owning communications for your programs.
• Capture and share moments, employee stories, and outcomes that bring HighLevel's culture to life.
• Use internal and external social media to amplify employee experiences, recognition, events, and culture in partnership with Marketing and Internal Communications.
• Design events and programs with storytelling and social amplification in mind.
• Identify opportunities for employees and leaders to authentically share their stories and celebrate the HighLevel community.
• Bring fresh ideas from employee experience, events, social media, and community building into HighLevel's programs.
• Create processes, SOPs, run-of-show documents, vendor briefs, and reusable frameworks for every major program.
• Use employee feedback, participation, cost, and operational data to improve programs, vendors, and events each cycle.
• Apply AI and automation to improve planning, communications, attendee support, reporting, and repetitive workflows.

What you'll need

• 8+ years of progressive experience in employee engagement and culture programs, internal events, program management, or a related field, ideally in a high-growth or global organization.
• Comfortable moving between strategy and detailed execution, personally driving critical work while leveraging specialists, seasonal staff, agencies, and vendors.
• Proven experience leading complex, multi-day corporate events through agency and vendor partners, with strong instincts for creating experiences that reflect company culture.
• A track record of designing programs that strengthen connection, recognition, belonging, participation, and employee pride.
• Ability to write clear, compelling employee and event communications that inform, build excitement, and drive participation.
• Understanding of how to use social media and community-building tactics to amplify employee programs, recognition, and culture in thoughtful, authentic ways.
• Ability to manage multiple interconnected workstreams, timelines, dependencies, budgets, risks, and stakeholders without losing momentum.
• Experience selecting, briefing, managing, and holding external partners accountable for scope, quality, service, timing, and cost.
• Strong instincts for what will feel engaging, memorable, and on-brand, while still being practical and scalable.
• Ability to design with different countries, cultures, time zones, accessibility needs, and employee populations in mind.
• Ability to work effectively across Internal Communications, Marketing, Finance, Legal, People Operations, and business leadership without relying on formal authority.
• Energized by creating structure, fixing broken processes, and building repeatable programs and playbooks that improve with each cycle.
• Notice the details that create friction or delight and design around the employee as your customer.
• Able to take an incomplete idea, create structure around it, make sound decisions, and drive it toward a clear outcome.
• Availability to overlap with US Eastern hours as needed and travel internationally for flagship internal events.

Details

• Location: India (Remote).
• Reports to the Chief of Staff, CPO's Office.
• Travel internationally for flagship internal events.
• Availability to overlap with US Eastern hours as needed.