Director, Facility Projects

Overview

Lead vendor contract performance and the planning, procurement and delivery of small facilities projects for a client, acting as the single point of accountability and ensuring one consistent project process from request through closeout.

What you'll do

• Own the master register of vendor and subcontractor agreements, including scope, term, pricing and the responsible account team member.
• Own performance management of fixed-cost contracts and make the final determination on whether work meets the contracted scope, frequency and quality standard, in consultation with technical leads and the Sourcing Manager.
• Participate in vendor performance reviews with the Sourcing Manager and drive scope gaps, quality issues and corrective actions to resolution.
• Input into vendor contract renewals, rebids and scope revisions, including benchmarking and recommendations to renew, renegotiate or replace.
• Serve as the escalation point for commercial disputes, change orders and extra-work requests.
• Maintain oversight of a single project log covering status, budget, schedule and owner, and triage incoming project requests.
• Develop scopes of work, issue bid packages, lead bid leveling and recommend awards with clear cost and risk rationale.
• Manage projects from award through closeout, including schedule, cost, change control, quality inspection, punch lists and documentation.
• Coordinate with clinical and operational stakeholders on access, shutdowns and scheduling in a 24/7 Office environment, including infection control, life safety and interim measures.
• Ensure vendor compliance with site safety, permitting and regulatory requirements.
• Define and enforce a standard project process used by all project owners on the account.
• Own the project and vendor contract budget, including forecasting, commitments, cost tracking and monthly variance reporting.
• Reconcile invoices against work performed and approved scope before payment approval.
• Partner with finance and the capital project management lead so contract and project spend aligns with operating and capital budgets and client reporting.
• Flag cost risks and recommend corrective action early.
• Work with JLL sourcing on vendor selection, contract terms, pricing and renewals, following defined approval thresholds and delegation of authority for awards, change orders and extra work.
• Support vendor onboarding and compliance requirements.
• Supervise, coach and develop direct reports, setting priorities, delegating administrative work and reviewing output for quality.
• Build direct reports' technical knowledge through scope-verification checklists, site walks and progressively larger project ownership.
• Conduct regular one-on-ones and support performance and development planning.
• Partner with technical leads and the Account Director on vendor strategy, risk and client communication.
• Identify patterns such as repeat failures, vendor underperformance and recurring project types, and recommend proactive solutions.
• Report contract status, cost variances and risks to the Account Director monthly in a form suitable for client leadership.
• Recommend vendor modifications based on performance management outcomes.

What you'll need

• Bachelor's degree in engineering, construction management, facilities management or a related field, or equivalent experience.
• 8+ years in facilities management, construction or project management, ideally in the technology sector or a critical environment.
• 2+ years of supervisory or team development experience.
• Demonstrated experience writing scopes, managing bids and administering fixed-price and time-and-materials contracts.
• Experience managing project or contract budgets and reconciling vendor invoices.
• Working knowledge of building systems, including HVAC, plumbing, electrical and life safety, sufficient to evaluate scope and quality.
• Strong negotiation, documentation and stakeholder communication skills.
• Proficiency with CMMS or work order systems and Excel.

Nice to have

• PMP or equivalent project management certification.
• Experience in a 24/7 Office or other highly regulated operational environment.
• Experience working within an integrated facilities management model that combines property, workplace and project management services.

Details

• Location: On-site, Bengaluru, KA.
• Scheduled weekly hours: 48.