Manager, Client Services

Overview

Lead the development of integrated media planning and oversee high-level client engagements, driving strategic initiatives, mentoring teams, and ensuring seamless collaboration across all Strategic Units.

What you'll do

• Understand relevant client categories and the various agency functions in full.
• Understand each client's working style and deliver on their day-to-day requirements.
• Start building relationships with key decision makers within the current pipeline.
• Demonstrate a good understanding of clients' business and challenges, and apply it to campaign strategy and recommendations.
• Build good relationships with clients, internal and external stakeholders, and partners.
• Proactively drive business initiatives and respond to client requirements and briefs.
• Keep full understanding of what is happening in the client's business and work accordingly.
• Lead long-term and short-term media planning for the client.
• Establish strong team and client relationships and earn positive feedback from co-workers and key client contacts.
• Be the source of what is new and emerging in media and technology to deliver new and innovative client solutions.
• Challenge briefs and constantly evolve strategies to hit client KPIs and take campaigns to the next level.
• Ensure holistic thinking across channel planning and outcomes that can be clearly measured.

What you'll need

• At least 3 years' experience in integrated media planning, strategy, execution, or account planning.
• Comfortable making and presenting annual and quarterly media strategies and plans.
• Experience of various responsibilities within the media ecosystem.
• Knowledge of digital marketing.
• Go-getter attitude, data analytics, communication skills, good logical reasoning, attention to detail, integrity, empathy, aptitude, and dare for innovation.

Nice to have

• Knowledge of offline marketing.

Details

• Location: Mumbai, India.
• Hybrid approach, with teams in the office around four days a week.