Overview
Manage technical support staff who design, build, implement and support cloud computing platforms at Vanguard India in Hyderabad, providing technical leadership and mentoring junior staff.
What you'll do
- Hire, evaluate and supervise crew, providing guidance and training to develop them.
- Set performance standards, review performance and make informed compensation decisions in accordance with applicable Human Resources policies and procedures.
- Manage the resolution of the most complex platform issues elevated from staff and clients.
- Manage technical support staff who implement, monitor, troubleshoot and install cloud computing platforms across all systems.
- Plan, develop and execute short-range goals and strategies to meet department, divisional and corporate objectives.
- Develop and implement changes to department policies and standard operating procedures to meet changing business needs, identify opportunities for continuous improvement and lead quality initiatives to improve service levels.
- Deliver software maintenance and ensure optimization of system uptime and performance for critical technology.
- Collaborate with key stakeholders to develop and maintain platform standards and implement new technologies for enterprise-wide infrastructure projects.
- Develop technical standards to serve Vanguard technical needs and manage the ongoing performance of IT cloud vendor products and services.
- Learn and understand client area business functions and requirements, and determine the appropriate technical tool to address client business needs.
- Participate in special projects and perform other duties as assigned.
- Maintain the security of cloud infrastructure, ensuring compliance with internal business standards and relevant regulatory requirements.
- Oversee and monitor hybrid cloud environments, ensuring optimal performance, uptime and resource allocation.
- Develop and implement automation scripts to streamline the deployment, management and scaling of cloud-based resources.
- Create and maintain comprehensive documentation for cloud architectures, designs and system configurations.
What you'll need
- Minimum 8 years of experience in managing complex enterprise-wide cloud infrastructure projects and environments.
- Bachelor's degree (B.E./B.Tech) in Computer Science, Information Technology or related field, or an equivalent combination of education and experience.
- Expertise in designing, implementing and supporting cloud platforms (AWS, Azure or GCP) at scale.
- Strong understanding of cloud security principles, regulatory compliance and risk mitigation.
- Working knowledge of Agile methodology, JIRA and Confluence for project and incident tracking.
Details
- Location: Hyderabad, Telangana, India (Vanguard India).
- Hybrid working model for most employees.
- Only qualified external applicants will be considered.
Read the full description and apply on the company’s own careers page.