Manager - Contract to Billing

Overview

Lead the Order-to-Cash (OTC) function for a team, overseeing the accounts receivable cycle, contract revenue recognition, and billing for US-based client accounts.

What you'll do

• Assist in managing all OTC domains and lead a team of 30+ FTE.
• Oversee the OTC cycle: customer master data, credit setup, invoicing, cash applications, collections, contracts and projects, ensuring appropriate revenue recognition.
• Engage with local market teams to ensure contract updates or changes are timely and accurately reflected.
• Engage with Corporate Controllership to ensure appropriate contract approval and proper revenue recognition.
• Ensure timely and accurate month-end and year-end closing.
• Assist stakeholders with daily, weekly and monthly reporting.
• Handle mailbox and workflow tools for request and query management.
• Ensure service delivery against agreed KPIs.
• Update SOPs to capture exceptions as and when required.
• Provide assistance and support during internal and external audits.
• Perform other duties assigned, including process improvement initiatives, system implementation and ad-hoc projects.
• Collaborate with project managers, delivery leads and sales leads on new and renewal client agreements.
• Prepare monthly billing reports, review with select clients, and secure pre-approvals for invoicing.
• Invoice accurately and submit per client requirements via email or client portals.
• Set up, invoice, report and recognize deferred revenue based on contract or client requests for prebilled deliverables.
• Create monthly revenue accruals for assigned client projects to align with the business line's forecast.
• Manage 3rd party and vendor billings, month-end cost accruals and vendor invoice coding and approvals.
• Perform Accrual vs. Invoice (AVI) variance analysis and follow-up action for assigned projects; collaborate monthly with JLL Controllership.

What you'll need

• Degree in Accounting or relevant professional accountancy qualification.
• Comfortable working in US shift (5:30 pm – 2:30 am).
• 15+ years of accounting experience in business management (OTC), third-party client management, or Shared Services (GCC) setups.
• Proven team leading experience of 40+ FTE.
• Ability to interact effectively with internal and external client teams daily.
• End-to-end knowledge of Accounts Receivable (customer data, credit setup, invoicing, cash applications, collections).
• Leadership and team management, process improvement and optimization.
• Develop and implement accounts receivable policies and procedures.
• Assess and mitigate risks associated with accounts receivable.
• Key stakeholder engagement.
• Excellent attention to detail and strong written and oral communication.
• Skilled in organization and analysis, with a clear vision to attain business goals.
• Proficiency in Microsoft Office, particularly Excel (including VLOOKUPs, pivot tables, etc.).
• Ability to multi-task and work in a dynamic, fast-paced environment.
• Team player who can also work independently.
• Self-starter who can excel in a fast-paced, customer service-oriented environment.
• Professional and assertive with operational and sales teams to ensure approval deadlines are met and audit-friendly paperwork is present.

Nice to have

• Experience with Salesforce and PeopleSoft/SAGE and/or real estate.

Details

• On-site, Gurugram, Haryana, India.
• Scheduled weekly hours: 40.
• US shift: 5:30 pm – 2:30 am.