Manager- Customer Service & Order Management

Overview

Manage Customer Service and Order Processing operations within Supply Chain, driving KPIs, cross-functional stakeholder management, and digital/AI-led transformation initiatives.

What you'll do

• Drive critical supply chain KPIs including OF CAS, inventory and DOS, E&O, OTIF/LIFR, LOTC, backlog visibility, forecast accuracy, and productivity while ensuring strong customer experience.
• Manage and influence multiple stakeholders across Sales & Commercial, Product Management, Procurement, Factories, Warehouse, Customer Service, Finance, Regulatory/Compliance and Digital/IT.
• Lead complex cross-functional projects and transformation initiatives, including process improvements, automation, AI/RPA deployment, and benefits realization.
• Own end-to-end customer order execution, demand-supply alignment, and inventory optimization.

What you'll need

• MBA or Graduate degree.
• 5-7 years of work experience.

Nice to have

• Engineering background.

Details

• Office job.
• Standard work schedule, Monday to Friday.
• Location: Mumbai, India.