Manager Digital Correspondence

Overview

The Manager – Digital Correspondence leads email and general correspondence operations as a subject matter expert, including research-based activities and reporting for LMN and Core segments.

What you'll do

• Lead email and general correspondence operations.
• Drive research-based activities including Web SR, 15-day hold accounts, SR reviews, and dashboard creation.
• Set operational objectives, work plans, and delegations.
• Oversee Participant Services team performance with training, mentoring, quality assurance, and reporting.
• Support correspondence to participants in partnership with internal departments.
• Manage workforce planning, forecasting, and operational efficiency.

What you'll need

• Bachelor’s degree in any stream.
• 8-10 years’ experience.
• Knowledge of Microsoft Word, Excel, PowerPoint, Outlook email, and Adobe.
• Strong analytical ability to solve business and technical problems.
• Strong attention to detail.
• Ability to work independently and in a team environment.

Details

• Location: KA Bangalore.