Manager – GE4CX Conversational AI Developer, Advisory

Overview

Manager-level GE4CX Conversational AI Developer role focused on designing, developing, and deploying conversational AI solutions on Google Gemini Enterprise for Customer Experience (GECX/GEMINI GE 4 CX).

What you'll do

• Design, build, and deploy conversational AI workflows and multi-step interactions using Google Gemini Enterprise (GE 4 CX) models.
• Develop and optimize intents, entities, playbooks, prompts, fulfillment logic, and conversation flows for enterprise CX scenarios.
• Configure and enhance Agent Assist features like knowledge recommendations, suggested responses, call summarization, and real-time agent guidance.
• Build custom fulfillment logic and integrations using Python and/or Node.js, including REST APIs, webhooks, and middleware to connect GE4CX with enterprise systems (CRM, telephony, and others).
• Implement CX Insights and analytics dashboards to measure customer experience metrics such as Containment Rate, CSAT, NPS, AHT, and Intent Accuracy.
• Drive end-to-end delivery for GECX/CCAI projects across requirements, architecture, design, development, testing, deployment, hypercare, and continuous improvement.

What you'll need

• 4–8 years of experience implementing and configuring GE4CX (Gemini Enterprise for Customer Experience) solutions.
• Hands-on experience with Google Contact Center AI (CCAI) capabilities including Virtual Agents, Agent Assist, and Insights.
• Proficiency with Vertex AI and Gemini APIs for generative AI-powered conversational solution development.
• Experience integrating CCAI/GE4CX with enterprise CRM (Salesforce) and telephony systems (Genesys, Cisco, Avaya).
• Proficiency with GCP services such as Cloud Run, GKE, Pub/Sub, BigQuery, API Management, and Cloud Storage.
• Experience with Python/Node.js and conversational design for multi-turn, multimodal agents including LLM fine-tuning and prompt engineering.
• Knowledge of CX analytics (CSAT, NPS, AHT), voice biometrics, sentiment analysis, and real-time agent assist.

Details

• Location: Bengaluru Millenia.
• Education: Bachelor Degree / BTech BE.
• Job posting end date: September 7, 2026.