Overview
Manager-level GE4CX Conversational AI Developer role focused on designing, developing, and deploying conversational AI solutions on Google Gemini Enterprise for Customer Experience (GECX/GEMINI GE 4 CX).
What you'll do
- Design, build, and deploy conversational AI workflows and multi-step interactions using Google Gemini Enterprise (GE 4 CX) models.
- Develop and optimize intents, entities, playbooks, prompts, fulfillment logic, and conversation flows for enterprise CX scenarios.
- Configure and enhance Agent Assist features like knowledge recommendations, suggested responses, call summarization, and real-time agent guidance.
- Build custom fulfillment logic and integrations using Python and/or Node.js, including REST APIs, webhooks, and middleware to connect GE4CX with enterprise systems (CRM, telephony, and others).
- Implement CX Insights and analytics dashboards to measure customer experience metrics such as Containment Rate, CSAT, NPS, AHT, and Intent Accuracy.
- Drive end-to-end delivery for GECX/CCAI projects across requirements, architecture, design, development, testing, deployment, hypercare, and continuous improvement.
What you'll need
- 4–8 years of experience implementing and configuring GE4CX (Gemini Enterprise for Customer Experience) solutions.
- Hands-on experience with Google Contact Center AI (CCAI) capabilities including Virtual Agents, Agent Assist, and Insights.
- Proficiency with Vertex AI and Gemini APIs for generative AI-powered conversational solution development.
- Experience integrating CCAI/GE4CX with enterprise CRM (Salesforce) and telephony systems (Genesys, Cisco, Avaya).
- Proficiency with GCP services such as Cloud Run, GKE, Pub/Sub, BigQuery, API Management, and Cloud Storage.
- Experience with Python/Node.js and conversational design for multi-turn, multimodal agents including LLM fine-tuning and prompt engineering.
- Knowledge of CX analytics (CSAT, NPS, AHT), voice biometrics, sentiment analysis, and real-time agent assist.
Details
- Location: Bengaluru Millenia.
- Education: Bachelor Degree / BTech BE.
- Job posting end date: September 7, 2026.
Read the full description and apply on the company’s own careers page.
