AI & Support Automation - Engineer

Overview

AI & Support Automation Engineer to lead support automation initiatives and design/build AI solutions end-to-end.

What you'll do

• Identify high-impact support processes suitable for AI/automation.
• Design, build, integrate, test, and deploy AI-powered workflows and agents.
• Develop solutions using LLMs, RAG, AI agents, and workflow automation.
• Build end-to-end AI pipelines including ingestion, orchestration, execution, evaluation, and production monitoring.
• Integrate AI with CRM, ticketing, knowledge bases, and internal tools.
• Monitor AI quality, accuracy, cost, latency, and business impact and continuously improve.
• Partner with Product and Engineering to drive AI-led transformation.

What you'll need

• 3+ years overall software engineering, AI/ML, automation, technical operations, or support technology experience.
• 2+ years hands-on Generative AI/LLM application development with demonstrated production experience.
• Experience in automation, integrations, or workflow engineering.
• Strong end-to-end delivery experience from concept/architecture through production and continuous improvement.
• Strong Python and/or JavaScript/TypeScript.
• Experience with LLM APIs and Generative AI application development.
• Experience building end-to-end AI pipelines (ingestion → orchestration → model → tools/actions → evaluation → production).

Details

• Location: Bengaluru, India.