Sr Associate – GE4CX Conversational AI Developer, Advisory

Overview

Sr Associate GE4CX Conversational AI Developer (Advisory) to design, develop, and deploy conversational AI solutions on Google Gemini Enterprise for Customer Experience.

What you'll do

• Design, build, and deploy conversational AI workflows and multi-step interactions using Google Gemini Enterprise (GE 4 CX) models.
• Develop and optimize intents, entities, playbooks, prompts, fulfillment logic, and conversation flows for enterprise CX scenarios.
• Configure and enhance Agent Assist capabilities such as knowledge recommendations, suggested responses, call summarization, and real-time agent guidance.
• Build custom fulfillment logic and integrations using Python and/or Node.js, including REST APIs, webhooks, and middleware for CRM and telephony systems.
• Use Dialogflow CX, Agent Builder, Vertex AI, and other CCAI tools for virtual agent and conversational AI implementations.
• Implement CX Insights and analytics dashboards to track metrics like Containment Rate, CSAT, NPS, AHT, and Intent Accuracy.

What you'll need

• 4–8 years of hands-on experience implementing and configuring GE4CX (Gemini Enterprise for Customer Experience).
• Strong expertise in Google Contact Center AI (CCAI) platforms including Virtual Agents, Agent Assist, and Insights.
• Proficiency with Vertex AI, Gemini APIs, and generative AI conversational solution development.
• Experience integrating CCAI/GE4CX with Salesforce and telephony systems (Genesys, Cisco, Avaya).
• Solid knowledge of GCP services such as Cloud Run, GKE, Pub/Sub, BigQuery, API Management, and Cloud Storage.

Details

• Location: Hyderabad - Salarpuria.