Manager Information Technology (SAP Security, SAP BTP, Archiving)

Overview

Manage first-line support and the overall customer experience for Caterpillar's ERP Application Security team, while leading a global ERP Security organization and establishing support capabilities for SAP Business Technology Platform (BTP) and SAP Archiving solutions.

What you'll do

• Own and drive incidents, service tasks, problem tickets and system optimization for the operations portfolio, ensuring delivery against commitments, SLAs and outcomes.
• Establish, monitor and continuously improve standard work, communicating progress, risks and dependencies to stakeholders and leadership.
• Manage and develop a multi-disciplinary organization delivering business and technical solutions, including process functionality, technical capability and automation.
• Partner with business units and decision makers on day-to-day operations, incident and problem resolution, and continuous service improvement.
• Implement and govern common operating procedures, controls and metrics to strengthen quality, compliance and operational resilience.
• Lead, mentor and develop high-performing IT teams and foster a collaborative, results-oriented work environment.
• Execute multiple priorities and business requirements.
• Develop solutions that meet enterprise needs, with options for differentiated business capabilities as needed.
• Develop and manage the IT budget for the area of accountability.
• Deliver highly available IT services through service level management practices that flex with changing business demands.
• Provide strategic direction for managing staff, budgets, business plans, project plans and developing 2-5-year plans on Information Services.
• Work with diversified departments, integration partners, technology vendors and managed service partners.
• Provide guidance to teams resolving issues in a timely manner and lead technical teams with focus on innovation and continuous improvement.
• Lead and/or direct teams within or outside of the discipline addressing complex problems.
• Perform other related duties as assigned to support organizational objectives.

What you'll need

• Relevant computer science masters or graduate degree.
• 10 plus years of progressively complex Information Service experience, including staff and supervisory assignments in Information Services and related areas.
• Knowledge of leadership concepts and ability to use strategies and skills to enlist others in setting, embracing and achieving objectives.
• In-depth functional and technical knowledge of ERP security, including SAP GRC Access Control, Identity and Access Management (IAM) and role design.
• Knowledge of the software development life cycle (SDLC), change management and ITIL practices.
• Practical experience leveraging AI-assisted development tools, such as GitHub Copilot or automated agent workflows, to accelerate application development or support, cost or effort reduction, or support optimization.
• Demonstrated experience with AI tools.
• Comprehensive knowledge of SOX, segregation of duties (SoD) and audit principles.
• Experience managing contracts and vendor relationships.
• A Lean or Continuous Improvement background.
• Ability to translate between technical and business language, creating a bridge between the support organization and the Caterpillar business they serve.
• Experience as a leader in the IT space.
• General understanding of basic business operations, including one or more of general business processes, technical infrastructure, application development and support of major projects, and engineering functional applications.
• Ability to work with diversified departments along with effective oral and written communication skills.
• Strong customer focus and business knowledge.

Nice to have

• SAP Business Technology Platform (BTP) and SAP Archiving solution technical or functional experience.
• Ability to lead, analyze and have a broader perspective on specific technology and related solutions, including application solutions, interfaces, security, data governance policies and procedures.
• Skill in large-scale application support and development.
• Prior experience driving innovation and automation.
• Extensive experience working with cross-functional teams, along with a proven history of strong job-related results.
• Experience managing teams working across multiple locations from satellite office locations.
• Strong stakeholder management skills.

Details

• Location: Bangalore, Karnataka.
• This role requires 5 days onsite each week.
• Shift timing: 01:00-10:00 PM IST.
• The position may require travel of up to 25%.
• Relocation is unavailable.