Overview
Subject matter expert role providing technical support for planning, installation, implementation and testing of releases, upgrades and changes to CICS and related ISV products, with primary on-call support for these products.
What you'll do
- Provide direct technical support as needed in the planning, coordination, installation, implementation and testing of releases, upgrades, or changes to CICS and related ISV products.
- Upgrade, install and migrate CICS Transaction Servers.
- Upgrade, install and support IBM and ISV related products, for example Compuware Abend/aid, ASG TMON/CICS, Omegamon for CICS, BMC Mainview, Xpediter/CICS, CA ACF2/CICS, CA Intertest and CA Symdump.
- Provide primary on-call support for CICS and associated ISV products, for example Compuware Abend/aid, ASG TMON/CICS, Omegamon for CICS, BMC Mainview, Compuware Xpediter/CICS, CA ACF2/CICS, CA Intertest and CA Symdump.
- Diagnose CICS system and related product issues and follow up with root cause analysis.
- Participate in Disaster Recovery planning and tests as scheduled.
- Apply knowledge of CICS functionality and architecture.
- Participate in on-call rotation with the engineering teams.
What you'll need
- Engineer with 5 plus years' experience in systems programming.
- Basic knowledge of z/OS, Unix System Services, SMP/E, REXX, Java, VSAM and third party products.
- Experience in CICS transaction server and related ISV products.
- Minimum of a bachelor's degree in an IT related field or equivalent work experience.
- Process driven management of technical operations and support.
- Excellent verbal and written communication skills.
- Ability to work independently as well as part of a team.
- Excellent troubleshooting and customer service skills.
- Ability to follow a project through to completion, and/or to work as part of a larger team to complete the components of a complex project.
Nice to have
- Banking or financial services industry experience.
- Knowledge of Assembler, COBOL, CICS and Db2.
Details
- Location: Bangalore, Karnataka, India.
- Work model prioritizes in-person collaboration while offering flexibility.
Read the full description and apply on the company’s own careers page.