Technology Support Engineer

Overview

Technology Support Engineer (Operations Engineer Lead) to support production operations and delivery, resolving incidents and problems across business system components, ensuring operational stability, and leading Stonebranch Universal Automation Center (UAC) administration in a 24x7 production environment.

What you'll do

• Own administration, configuration, and ongoing support of Stonebranch Universal Automation Center (UAC) in a 24x7 production environment.
• Design, implement, and optimize complex workflows, tasks, triggers, calendars, and variables to meet SLA and throughput requirements.
• Manage enterprise-scale batch workloads, including dynamic and dependent workflows.
• Lead onboarding, enhancement, and decommissioning of batch jobs in coordination with application and release management teams.
• Monitor execution, analyze failures and performance trends, and drive root cause analysis and permanent fixes.
• Configure alerts, notifications, and integrations with monitoring, ticketing, and reporting systems.
• Produce operational and SLA reports using UAC logs, task instance data, and historical execution metrics.
• Support audit and compliance activities (SOX/PCI), including documentation of scheduling activity, execution history, and change records.
• Participate in DR planning and testing, ensuring workflow recoverability and scheduling resiliency.
• Act as a senior escalation point for Priority 1 incidents and major incident calls.
• Provide technical leadership and mentoring to onshore/offshore operations teams.
• Maintain standards, runbooks, and automation best practices aligned with ITIL processes.
• Resolve incidents and problems across multiple business system components and ensure operational stability.
• Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting.
• Collaborate with vendors and help service management teams with issue analysis and resolution.

What you'll need

• Must have skill: Batch Scheduling Tools & Techniques.
• Minimum 7.5 years of experience is required.
• 7-8 years of experience in enterprise workload automation, with strong hands-on expertise in Stonebranch UAC.
• Proven experience designing and supporting large, complex batch workflows in production environments.
• Strong troubleshooting skills across application, infrastructure, and automation layers.
• Experience in 24x7 operations, on-call rotations, and major incident management.
• Strong documentation, communication, and stakeholder coordination skills.
• 15 years full time education.

Nice to have

• Experience with workload automation tools such as Control-M, IBM Workload Automation, ActiveBatch, RunMyJobs, will be additional etc.
• Exposure to BMC Helix integration is highly desirable.
• Relevant technical or ITIL certifications preferred.

Details

• Based at the Bengaluru office.
• Full-time 15 years education required.