Staff Technical Support Engineer - Platinum (Prisma Access)

Overview

Staff Technical Support Engineer focused on SASE, primarily Palo Alto Networks Prisma Access. You will serve as a technical authority for enterprise customer issue resolution and product input.

What you'll do

• Lead resolution of critical/complex Prisma Access, GlobalProtect, and cloud-managed configuration issues.
• Debug routing and connectivity problems across hybrid environments including SD-WAN integrations and BGP peering.
• Perform deep-dive packet and log analysis to deliver RCA for high-priority incidents.
• Act as a technical point of contact for premium enterprise accounts and align deployments with best practices.
• Optimize security policies (SSL Decryption, DLP, WildFire, Advanced Threat Protection) in the Prisma environment.
• Create technical documentation/knowledge base content and lead internal training.

What you'll need

• 8+ years in technical support or systems engineering.
• At least 2 years focused on SASE or Cloud Security.
• Hands-on experience with Prisma Access (Mobile User & Retail/Remote Office).
• Networking protocol mastery including TCP/IP, BGP, OSPF, IPsec VPNs, SSL/TLS, and web proxy.
• Security knowledge covering NGFW, ZTNA, SWG, and CASB.
• Proficiency with troubleshooting tools such as Wireshark, MTR, and Curl.
• Excellent written and verbal communication skills.

Details

• Office-based role in Bangalore (Bagmane Tech Park).
• Includes mandatory weekend/holiday shift work and on-call support.
• Immigration sponsorship is not provided for this position.