Professional, Client Tech Support Engineering

Overview

Client Tech Support Engineering (Professional I) role focused on providing technical support and helping resolve client issues to keep services running smoothly.

What you'll do

• Provide technical support to clients and resolve issues in a timely manner.
• Collaborate with internal teams so client issues are addressed efficiently.
• Document and track client interactions and solutions in the support database.
• Assist in developing and improving support processes and tools.
• Maintain and update IT support documentation, FAQs, and training materials.
• Manage file transfer processes for secure delivery of files to stakeholders.

What you'll need

• 3+ years of experience in technical support and client service.
• 1+ year troubleshooting technical issues related to hardware, software, and network connectivity.
• 1+ year experience with Office 365, ticketing systems, and remote support tools.
• 1+ year experience with FTP, SFTP, and other file transfer technologies.
• 3+ years equivalent combination of education, related experience, and/or military experience.

Nice to have

• Experience in the financial services industry.
• Experience with automation tools and scripts.

Details

• Location: Bengaluru - GS, India.