Overview
Level 1 Product and Customer Support Analyst I - VIP based in Bengaluru, supporting travel agencies and airlines with Sabre software and solutions.
What you'll do
- Respond to customer inquiries by analyzing problems with diagnostic tools and recommending solutions.
- Provide product and technical support for Sabre products via phone, call-back, chat, and web-case.
- Troubleshoot hardware, software, and network configuration issues for Sabre host and solutions functionality.
- Install and troubleshoot Sabre-provided applications.
- Interface with customers, internal teams, and vendors to identify hardware/software/network requirements.
- Record all contacts in prescribed formats in CRM tools and collaborate with advanced support teams to resolve maintenance issues.
- Evaluate issue impact on customers and escalate issues when needed; assist with ad-hoc tasks.
What you'll need
- Prior GDS knowledge (Sabre, Galileo, Amadeus) and travel industry knowledge are highly expected.
- Experience in software/hardware technical support and troubleshooting.
- Experience in remote troubleshooting.
- Ability to analyze key problems, articulate them efficiently, and make decisions to solve issues.
- Excellent interpersonal and teamwork skills.
- Experience providing customer support through multiple channels (call-back, phone, web-case, email, chat).
- Professional fluency in written and spoken English is required.
Details
- Location: Bengaluru, Karnataka, India.
- Support coverage: 24/7 with ability to work in a 24x7 shift model.
Read the full description and apply on the company’s own careers page.
