Customer Support Specialist I

Overview

Customer Support Specialist I for Loopio, supporting North American customers through remote, shift-based core hours.

What you'll do

• Respond to support tickets (Zendesk) and phone inquiries to provide personalized assistance.
• Reproduce issues and review logs/internal resources to debug problems.
• Deliver workarounds and solutions so customers can meet deadlines.
• Communicate complex information in a simple, easy-to-understand way.
• Create and maintain help center resources for customer self-service.
• Document internal learnings and participate in training sessions.
• Identify trends and propose improvements to team/process/product.

What you'll need

• 2+ years of experience in a B2B SaaS customer-facing role.
• Strong working knowledge of Salesforce; Salesforce certification is a bonus.
• Experience supporting customers in North America (asset).
• Ability to adapt shift times occasionally for continuous coverage.
• Curiosity and strong problem-solving/detective skills.
• Tech savvy with a desire to learn new technologies and tools.

Details

• Location: India Hub - Remote.
• Employment term: Full-time, Monday to Friday.
• Core hours: 5 AM – 1 PM ET with daylight saving/time-window adjustments listed in the posting.