Diagnostic Support Engineer Chennai-20

Overview

The Diagnostic Support Engineer monitors DTC/CAN parameters 24/7, raises and manages tickets, and guides customers/drivers while coordinating with dealers to resolve vehicle issues.

What you'll do

• Monitor DTC/CAN parameters at the Command Centre and raise tickets when issues are detected.
• Create internal tickets in the DMS system for triggered DTC/CAN alerts.
• Provide Level 1 (L1) customer support over the phone to guide minor issue resolution.
• Guide customers with critical DTCs to the nearest dealer.
• Coordinate with dealers to ensure issues/tickets are resolved completely and on time.
• Provide daily, weekly, monthly, and ad-hoc reporting on vehicle issues and resolution status.

What you'll need

• 1–2 years of experience in customer support, vehicle service, or command centre operations.
• Experience/knowledge of DMS systems, ticketing tools, and vehicle diagnostics (DTC/CAN).
• Strong problem-solving and communication skills for guiding customers and coordinating with dealers.
• Ability to work in a 24/7 environment and handle critical issues efficiently.
• Strong analytical skills for reporting and KPI tracking.

Details

• Location: Oragadam, Tamil Nadu.
• Working days: 6 days (rotational week off and National Holidays).