Quoting & Timeline Associate

Overview

Support Pre-Order Ops by producing accurate apparel quotes and validating production timelines to ensure orders are operationally feasible before placement.

What you'll do

• Generate apparel and promotional product quotes using the V4 Quoter tool.
• Validate required quote inputs such as quantity, artwork/proof, garment, print method, delivery location, and licensing.
• Check inventory availability and recommend suitable alternatives when needed.
• Evaluate production feasibility for requested delivery dates and determine suitable timeline options.
• Contact printers for rush order feasibility and coordinate with suppliers for pricing and delivery timelines.
• Own Freshdesk tickets from assignment through resolution while meeting SLA and quality targets.

What you'll need

• 1-3 years of experience in Operations, Supply Chain, Customer Support, Sales Operations, or Logistics.
• Experience working with ticketing systems or CRMs.
• Proficiency in Google Sheets or Excel.
• Strong analytical and logical reasoning with numerical aptitude.
• Excellent written communication.
• High attention to detail and ability to manage multiple priorities.
• Comfort working with numbers, pricing, and operational data.

Details

• Work location/work mode: Work From Home / Remote.
• Working hours: 8:00 AM–5:00 PM EST, Monday to Friday.
• Monthly salary: $400–$900 plus a $80 night allowance (adjusted based on experience).
• Two-month paid sabbatical mentioned for eligible employees.