Product Support Specialist - MBA background from Tier 1/ Tier 2 only

Overview

Product Support Specialist (Product Support Consultants) for Zenoti’s support team, helping customers use Zenoti effectively and resolve issues with the platform.

What you'll do

• Help customers solve issues they have while using Zenoti.
• Own customer-reported issues and see them through to resolution.
• Consult with customers to ensure their business operations run effectively on Zenoti.
• Follow defined team processes when working on customer issues.
• Handle client-reported issues through the ticketing system.
• Provide feedback on challenges customers face to influence product direction.

What you'll need

• 1 to 4 years of experience in customer-facing roles (preferred).
• MBA from Tier 1 or Tier 2 colleges only.
• Willingness to solve problems for customers.
• Technology-centric understanding.
• Prior advanced support experience with data-driven, web-based applications.
• Strong logical, analytical, and problem-solving skills.
• Excellent communication skills.

Details

• Open to working night shifts.
• Work from office, 5 days a week.
• Shift assignment is based on customer needs.