Field Service Engineer - Delhi

Overview

Field Service Engineer providing installation, preventive maintenance, and breakdown support for histology, digital pathology, and advanced staining products in North India.

What you'll do

• Deliver service support to end users and channel partners via on-site and remote channels.
• Perform installation, preventive maintenance, and breakdown support.
• Manage service activities in the assigned territory to meet response-time and productivity targets.
• Build relationships with laboratory managers, pathologists, and hospital stakeholders and gather feedback.
• Communicate customer feedback and market insights to management.
• Work toward annual service revenue targets for commercial and service growth.

What you'll need

• Degree in biomedical engineering, electronics, or IT.
• Experience supporting clinical diagnostic or histopathology products.
• Understanding of computer hardware, software, networking, and remote support tools.
• Good written and spoken English communication.
• Team player with initiative and problem-solving focus.
• Ability to respond to service needs on short notice.
• Ability to lift, move, or carry equipment up to 120 lb and travel extensively (≥50%).

Details

• Reports to the Regional Service Manager [North-East].
• On-site role covering Delhi NCR and North India as required.
• Extensive overnight travel within the North Region.
• Valid driving license preferred.