Service Desk Engineer

Overview

Service Desk Engineer responsible for resolving user issues and handling high-priority support tickets while maintaining user and system uptime.

What you'll do

• Identify and resolve complex user-reported issues and system requests.
• Handle high priority tickets and work on remote problem solving.
• Maintain uptime by coordinating with outside resources and vendors for resolution.
• Resolve support tickets in accordance with Service Level Agreements and customer policy/procedures.
• Configure hardware and software to customer specifications.
• Support desktops, laptops, peripherals, and mobile devices.
• Troubleshoot domains, user accounts, and software accounts and manage upgrades.

What you'll need

• 2 to 3 years of professional work experience.
• Experience with remote access systems.
• Troubleshooting knowledge for desktops/laptops and basic networks understanding.
• Ability to prioritize IT tickets and respond effectively to end users.
• Ability to manage multiple customer accounts and multiple tickets/requests.
• Knowledge of using a ticketing tool such as service first.
• Hands-on capability to upgrade/support/troubleshoot Windows 10 and Microsoft Office 2016 and authorized desktop applications.

Details

• Location: Bangalore, Karnataka, India.