Client Tech Support Engineering - Professional I

Overview

Client Tech Support Engineering - Professional I provides technical support to clients, helping troubleshoot and resolve issues while supporting smooth service operations.

What you'll do

• Provide technical support to clients and resolve issues in a timely manner.
• Collaborate with internal teams to address client issues efficiently.
• Document and track client interactions and solutions in a support database.
• Assist in the development and improvement of support processes and tools.
• Maintain and update IT support documentation, FAQs, and training materials.
• Manage file transfer processes for secure delivery of files to stakeholders.

What you'll need

• 3+ years of experience in technical support and client service.
• 1+ year of experience troubleshooting technical issues across hardware, software, and network connectivity.
• 1+ year of experience with Office 365, ticketing systems, and remote support tools.
• 1+ year of experience with FTP, SFTP, and other file transfer technologies.
• 3+ years of an equivalent combination of education, related experience, and/or military experience.

Nice to have

• Experience in the financial services industry.
• Experience with automation tools and scripts.

Details

• Location: Noida, India.