Staff Technical Support Engineer - Platinum (SASE)

Overview

Staff Technical Support Engineer specializing in SASE, with a primary focus on Palo Alto Networks Prisma Access.

What you'll do

• Lead resolution of critical and complex Prisma Access, GlobalProtect, and cloud-managed configuration issues.
• Debug routing and connectivity problems across hybrid environments, including SD-WAN integrations and BGP peering.
• Perform packet and log analysis to deliver root cause analysis (RCA) for high-priority incidents.
• Act as a technical point of contact for premium enterprise accounts and advocate best-practice alignment.
• Collaborate with Product Management and Engineering to influence SASE product improvements based on customer feedback.
• Manage and optimize security policies including SSL Decryption, DLP, WildFire, and Advanced Threat Protection in the Prisma environment.

What you'll need

• 8+ years of experience in technical support or systems engineering.
• At least 2 years focused on SASE or Cloud Security.
• Hands-on experience with SASE platforms, specifically Prisma Access (Mobile User & Retail/Remote Office).
• Mastery of networking protocols including TCP/IP, BGP, OSPF, IPsec VPNs, SSL/TLS, and Web proxy.
• Strong security concepts knowledge including NGFW, ZTNA, SWG, and CASB.
• Proficiency with troubleshooting tools such as Wireshark, MTR, and Curl.
• Excellent written and verbal communication skills.

Details

• Location: Office - India - Bangalore Bagmane Tech Park.
• Work model: most teams work from the office full time, with flexibility when needed.
• Support includes mandatory weekend and holiday shift work and on-call support.