Manager, QA

Overview

Lead the Quality Assurance team supporting bureau content and solutions for Insurity's Policy Administration System as part of the Insurity India team.

What you'll do

• Lead, coach, and mentor a high-performing, highly engaged team of QA individual contributors supporting bureau content and solutions for Insurity's Policy Administration System.
• Establish and continuously improve QA practices, including test strategy, test case design, functional and system testing, regression coverage, automation, root-cause analysis, defect prevention, support release readiness, and quality metrics.
• Partner effectively with cross-functional teams, Business Analysis, Support, and other stakeholders to align on priorities, resolve issues, and deliver reliable outcomes.
• Interview, hire, onboard, and retain exceptional talent while building a collaborative and accountable team culture.
• Provide input to departmental goals and ensure goals are met.
• Adopt and reinforce company policies, processes, and programs.
• Lead team members using Insurity's performance management and development process.
• Support a culture that emphasizes the strategy, guiding principles and core values.
• Communicate effectively and regularly with team members, peers, and leaders.
• Communicate financial and goal results, and KPIs to direct reports.
• Perform hands-on individual-contributor work as needed to support the team and business objectives.

What you'll need

• At least 5 years of experience in quality assurance or software testing.
• Bachelor's degree in computer science, Information Technology, Engineering, or a related field, or equivalent work experience.
• Demonstrated ability to lead, coach, and develop QA team members, with highly proficient analytical and critical-thinking, written and oral English communication, time-management, prioritization, and organizational skills.
• An active listener, collaborative and able to work autonomously, flexible and adaptable, and comfortable managing conflict, influencing across teams, communicating complex issues in simple terms, and acting as a trusted advisor.
• Hands-on experience with functional and system testing, regression test maintenance and execution, test automation, root-cause analysis, defect management, and QA metrics.
• Ability to work U.S. Business Hours (Full-time Eastern Time Zone).
• Proficient with Microsoft Office and experienced with QA/test management and workflow systems.

Nice to have

• Experience with qTest, defect-tracking tools, and test-automation tools.
• Experience in the U.S. Property & Casualty (P&C) insurance industry.
• Willingness to complete Insurity's Leadership Development Program and Insurity Manager Training within 12 months.

Details

• Location: Remote, India.
• Work U.S. Business Hours (Full-time Eastern Time Zone).
• Travel of approximately 10–30% may be required.