Manager, Sales Development I

Overview

Manage and develop the outbound Sales Development Rep (SDR) team, shaping and implementing ServiceTitan's outbound sales strategy and helping recruit and onboard new hires.

What you'll do

• Manage SDRs on objectives and performance achievement
• Monitor lead processes and metrics, and catalyze pipeline creation
• Shape and implement SDR strategy and processes
• Stay abreast of and coach SDRs on best practices
• Serve as a mentor for your team and a steward of the ServiceTitan organization
• Report to Sr. Management on operational and financial KPIs
• Motivate, incentivize, and recognize team members to encourage top performance
• Recruit, interview, and onboard new team members
• Conduct weekly 1:1s with each SDR
• Help evaluate new technologies and programs to drive superior performance

What you'll need

• Direct experience as an SDR/BDR and applicable team lead or team management experience
• Outbound-specific cold-calling experience, not just handling inbound leads
• Track record of success managing a high-performing inside sales team
• Strong understanding of outbound pipeline generation processes
• Enthusiastic and vibrant attitude
• Expert communication and presentation skills
• Strong interpersonal skills and high emotional intelligence
• Analytical mindset, comfortable generating reports and identifying trends in data
• Adept at adopting and rolling out new sales enablement technologies; proficiency with Salesforce.com is a must

Nice to have

• 2+ years of SDR management experience
• Experience with Salesloft and associated tech stack solutions

Details

• Location: US Remote
• Flextime and flexible time off; company-paid medical, dental, and vision; 401k match
• Variable commission plan in addition to base salary